Contact Centre Consultant
4 days ago
Select how often (in days) to receive an alert:
Business Unit: Discovery Health
Function: Call Center / Contact Center
Date: 14 Jan 2025
CONTACT CENTRE CONSULTANTAbout Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
Key Outputs
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
- Servicing our members in a customer centric way to ensure that we live by our service principles.
- Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced.
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood.
- Achieving and exceeding key performance metrics relating to service delivery.
Competencies and Skills
- Delivering results and meeting customer expectations.
- Presenting and communicating information.
- Writing and reporting.
- Analysing.
- Deciding and initiating action.
- Working with people.
- Achieving personal work goals and setbacks.
- Following instructions and procedures.
Skills
- Excellent verbal and written communication skills.
- MS Office and PC literate.
- Time Management.
Education and Experience
- Education:
- Matric / Tertiary with Maths / Maths Literacy or Accounting with a minimum of 50%.
- Having achieved a minimum of 50% in English in Matric / Tertiary.
- Basic MS Office Skills.
- Experience:
- At least 12 months working experience in a customer services environment.
Advantageous
- The Business Writing Skill.
Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
#J-18808-Ljbffr-
Contact Centre Demand Analyst
4 days ago
Durban, KwaZulu-Natal, South Africa Careerbox Full timeAbout the RoleCareerbox is seeking a highly skilled Contact Centre Demand Analyst to join our team. As a Contact Centre Demand Analyst, you will be responsible for analysing and reviewing intraday performance, understanding and reporting on call drivers, and working closely with the operational team to understand reasons for customer contact.This role...
-
Contact Centre Supervisor
7 days ago
Durban, KwaZulu-Natal, South Africa Ignition CX Full timeJoin Ignition CX as a Customer Experience Team Leader and take on a leadership role in shaping the future of our contact centre.About the Role:This is an exciting opportunity to lead a high-performing team and drive business growth through excellent customer service.Key Responsibilities:As a Customer Experience Team Leader, your key responsibilities will...
-
Contact Centre Solutions Experts
4 days ago
Durban, KwaZulu-Natal, South Africa Callforce Full timePurposeful Careers in Contact Centre SolutionsWe are looking for dynamic sales representatives to join our high-performing sales team in a leading telecommunications company.A typical day involves:Calling existing and new clients to sell a variety of telecom and data products & services.Providing professional advice to clients for upgrades.Setting up new...
-
Writing Centre Manager
2 days ago
Durban, KwaZulu-Natal, South Africa IIE Varsity College Part timeJob DescriptionThe Writing Centre Co-Ordinator is responsible for overseeing the daily operations of the campus Writing Centre, driving its strategic direction, and leading a team of Writing Centre Consultants.Main ResponsibilitiesLeadership and ManagementOversee the day-to-day activities of the Writing Centre.Develop and implement plans to enhance the...
-
Writing Centre Co-Ordinator
3 weeks ago
Durban, KwaZulu-Natal, South Africa IIE MSA and IIE Varsity College Part timeJob title : Writing Centre Co-Ordinator (Part-Time)Job Location : KwaZulu-Natal, DurbanDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries Key Performance AreasThe selected candidate will be responsible for managing the daily operations and driving the strategic direction of the campus Writing Centre, while leading and...
-
Sales Consultant
7 days ago
Durban, KwaZulu-Natal, South Africa Ignition Group Full timeJob title: Sales Consultant - DurbanJob Location: KwaZulu-Natal, DurbanDeadline: March 24, 2025What You GetCompetitive basic salaryLucrative commission structuresAccess to medical aidTenure increases – the longer you stay, the more you earnNightshift allowancesAttendance allowancesPaid training.And so much moreRequirements6 Months Sales Experience within a...
-
Learning Centre Supervisor
2 days ago
Durban, KwaZulu-Natal, South Africa IIE Varsity College Part timeAbout the PositionThe Writing Centre Co-Ordinator is a key member of the IIE Varsity College community. This position requires an individual with excellent communication skills, a passion for supporting student learning, and the ability to work effectively in a team environment.Main ResponsibilitiesStudent SupportProvide one-on-one support to students who...
-
Sales Consultant
4 weeks ago
Durban, KwaZulu-Natal, South Africa Ignition Group Full timeJob title : Sales Consultant - DurbanJob Location : KwaZulu-Natal, DurbanDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries What you get:Competitive basic salary Lucrative commission structures Access to medical aid Tenure increases – the longer you stay, the more you earn Nightshift allowances Attendance allowances Paid...
-
Insurance Consultants
24 hours ago
Durban, KwaZulu-Natal, South Africa CallForce Full timeWe are looking for individuals to work within the contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.This role is focused on, but not limited to servicing broker requests, including enquiries.Providing telephonic / email...
-
Centre Manager
24 hours ago
Durban, KwaZulu-Natal, South Africa Excelleratejhi Full timeJoin to apply for the Centre Manager role at Excellerate JHI.Main Purpose / Objective Of The Position:To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound.Optimizing the building's income stream by establishing and maintaining mutually beneficial...
-
Insurance Sales Consultants
4 days ago
Durban, KwaZulu-Natal, South Africa Callforce Full timeCreating purposeful careers as we build the future of contact centre solutionsCallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with many career development opportunities.Your...
-
Centre Manager
24 hours ago
Durban, KwaZulu-Natal, South Africa Excellerate Jhi Full timeMain purpose / objective of the position: To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound.Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, managing and controlling personnel,...
-
Call centre sales agent
3 weeks ago
Durban, KwaZulu-Natal, South Africa Exhilarate Full timeWe are a reputable Financial Services Company based in Westville; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective...
-
Customer Service Consultant
5 days ago
Durban, KwaZulu-Natal, South Africa Hollywoodbets Full timeJob title : Customer Service Consultant - Withdrawals x 9Job Location : KwaZulu-Natal, DurbanDeadline : April 11, 2025Quick Recommended LinksJobs by Location Job by industries We have amazing opportunities for Customer Service Consultants: Withdrawals x9. Do you think you have what it takes to be our newest Purple Star? This role will be responsible for...
-
Contact Centre Team Leader
7 days ago
Durban, KwaZulu-Natal, South Africa Ignition CX Full timeThe role:Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better.Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and...
-
Contact Centre Optimisation Specialist
4 days ago
Durban, KwaZulu-Natal, South Africa Talksure Full timeAbout UsTalksure is committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days, please regard your application as...
-
Operations Director
20 hours ago
Durban, KwaZulu-Natal, South Africa Mindmatch Consulting Full timeJob DescriptionWe are seeking an experienced and results-driven Operations Director to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals.About UsMindmatch Consulting is a leading consulting firm that provides expert...
-
Administrative Assistant
5 days ago
Durban, KwaZulu-Natal, South Africa Umhlanga Repair Centre Full timeAbout UsThe Umhlanga Repair Centre is a growing industry-leading company seeking a skilled HR & Admin Personnel / Personal Assistant to join our dynamic team. As an HR & Admin Manager, you will play a vital role in supporting our company's HR functions, ensuring seamless operations, and driving success. If you are a detail-oriented individual with excellent...
-
Customer Service Consultant
5 days ago
Durban, KwaZulu-Natal, South Africa Hollywoodbets Full timeJob title : Customer Service Consultant (Customer Care)Job Location : KwaZulu-Natal, DurbanDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries We have amazing opportunities for x 20 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star? The position...
-
Sales Consultant: Outbound X 4
4 weeks ago
Durban, KwaZulu-Natal, South Africa Hollywoodbets Full timeJob title : Sales Consultant: Outbound X 4Job Location : KwaZulu-Natal, DurbanDeadline : March 28, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has...