Desktop Support Engineer Team Lead

1 week ago


Cape Town, Western Cape, South Africa THE SKILLS MINE (PTY) LTD Full time

Minimum Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
  • 5+ years of hands-on experience in desktop support within a financial or similarly regulated industry
  • 2+ years of experience in a leadership or team lead role
  • Proven experience as a Desktop Support Engineer team Lead, Technical Support Specialist, or similar role
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
  • A+ and N+
  • Strong knowledge of Windows and macOS operating systems
  • Strong Azure and AWS knowledge
  • Understanding of Active Directory, Office 365, and common IT infrastructure
  • Security knowledge – VPN Client Secured
  • Knowledge of VoIP systems and basic networking concepts

Responsibilities

  • Lead and mentor the desktop support team, fostering a collaborative and efficient work environment.
  • Supervise daily tasks, ensuring the timely resolution of support tickets and incidents.
  • Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals for end users.
  • Troubleshoot and resolve complex technical issues related to desktop systems, printers, network connectivity, and mobile devices.
  • Act as the main escalation point for technical issues and customer concerns, ensuring rapid response and resolution.
  • Liaise with other IT teams (network, security, applications) to coordinate support and minimize downtime for end users.
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