IT Support Specialist
2 days ago
Job Title: IT Support Specialist - Remote Desktop Engineer
About Pure Placements:
Pure Placements is a dynamic company that offers exciting career opportunities in the IT sector. We are dedicated to providing top-notch support to our clients and delivering exceptional service delivery.
Job Description:
Key Responsibilities- Provide remote support and troubleshooting services to clients using Windows 10 and 11.
- Conduct onsite visits to client environments for troubleshooting, consulting, and planned SLA visits.
- Assist with system maintenance and upgrades, including version upgrades, patch management on endpoints and servers, and general system maintenance.
- Collaborate with peers and communicate effectively with external stakeholders to ensure exceptional service delivery.
- At least 2 years of experience in IT support, preferably in a similar role.
- Hands-on experience providing remote desktop support on Windows 10 and 11.
- Basic knowledge of Windows Server (2012 R2, 2016, 2019, 2022), including Active Directory, DNS, DHCP, and File & Print.
- Proven patch management experience for both endpoints and servers.
- Fundamental understanding of IP addressing, subnetting, and routing.
- Excellent communication skills (written and verbal) with confidence in face-to-face interactions.
- A+ Certification.
- N+ Certification.
- Microsoft Certification (e.g., MD-102: Endpoint Administrator, MS-900: 365 Fundamentals) - Beneficial.
- Exposure to or certification in Endpoint Security - Beneficial.
Benefits:
- Be part of a dynamic team where your input and expertise are valued.
- Engage with cutting-edge technologies and a diverse client base.
- Opportunity to further develop your skills with challenging projects and regular training.
- Clear Career progression pathways.
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