Senior Desktop Support Engineer

1 week ago

Cape Town, Western Cape, South Africa South African National Biodiversity Institute Full time

Reference Number: BIT/005/2024

Salary Level 8

SANBI offers basic annual salary of R376 413.00

Kirstenbosch National Botanical Garden – Cape Town

Business Innovation Technology Directorate

The South African National Biodiversity Institute (SANBI) is looking for a self-motivated individual to identify problems within computer systems and troubleshoot technical issues, supervise and support the day-to-day activities of the desktop support engineers. Proactively monitor, support, and maintain organisational computer systems, desktops, and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware.

This position requires a degree in Information Technology, Computer Sciences, or equivalent qualification with NQF 7. An Honours degree or equivalent degree at NQF 8 will be an added advantage. This position also requires 5 years' work experience in the relevant field.

The following competencies are required for the candidate to be successful in this position:

  • Minimum of 5 years' work experience as a Desktop Engineer or Support Technician;
  • Supporting computer hardware and peripherals;
  • Supporting computer software applications;
  • Supporting remote connection systems/technologies;
  • Supporting mobile device management;
  • Advanced planning, organizing, and problem-solving skills;
  • Proven ability to work under pressure with a diverse team while being quality and safety conscious;
  • Extensive knowledge and experience in working with legislation, policies, procedures, processes, practices, systems, and frameworks related to the provision of information technology support and services;
  • Excellent financial report writing and communication at all levels (both verbal and written);
  • Excellent computer literacy and experience in the application of software tools including MS Word, MS Project, PowerPoint, Excel, Internet, and Outlook;
  • The possession of a valid driver's licence with at least one year of practical driving experience and a willingness to travel is essential.

Key Performance Responsibilities include:

  • Support user needs related to desktops, laptops, mobile devices, printers, VOIP phones, and the like for both in-office and home/remote office needs;
  • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency;
  • Champion reporting issues and problems related to supporting user needs about desktops, laptops, mobile devices, printers, VOIP phones, and the like for both in-office and home/remote office needs;
  • Support regional offices.

Please Note:

  1. Only online applications will be accepted, and applications must be accompanied by a CV together with a letter motivating why the applicant should be favourably considered for this position, and certified qualifications confirming that the minimum qualifications are met (applicants lacking evidence of meeting minimum qualifications and relevant experience will not be considered).
  2. A competency test will be conducted as part of the selection process.
  3. Applicants must also provide the full names, addresses, and telephone numbers and, if possible, email addresses of at least three referees.
  4. Failure to submit the requested information and reference number shall result in your application not being considered.

Personal Information will be processed by SANBI for purposes of assessing your suitability for the advertised position. SANBI may also share your personal information, including special personal information, with service providers or third parties, both within the Republic of South Africa and in other jurisdictions, to carry out verification of qualifications and other necessary documents, background and reference checks, competency assessment tests, and criminal record checks. In this regard, by virtue of your application, you acknowledge that SANBI's authorized verification agent(s) and service providers will access your personal information, including special personal information, to conduct background screening, verification of qualifications and other necessary documents, reference checks, competency assessment tests, and criminal record checks. For more information, kindly refer to SANBI's website.

Persons with disabilities are encouraged to apply. SANBI reserves the right not to fill this position. All applications will be considered with the understanding that, in terms of the SANBI Employment Equity Plan, preference will be given to candidates from the designated groups.

Contact Ms Glynnis Webb on Tel: +27 (0)21 799 8635/8800 for any queries for purposes of clarity. Applications consisting of the completed application form, motivation letter, a concise CV, and certified qualifications are to be submitted via the online portal.

Closing Date: 15 April 2025

Candidates are expected to be available for selection interviews on a date and time as determined by SANBI. If no response has been received within 30 days of the closing date, candidates must consider their applications unsuccessful.


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