Fitment Centre Leader
3 weeks ago
Overview Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will do The main purpose of the role is to lead and manage the Fitment Centre (FC) department, ensuring operational excellence across production, logistics, safety, cost, and people. The role aligns FC strategy with Group Trucks Operation (GTO) Durban’s Masterplan, GTO objectives, and Volvo Group goals. A key focus is building strong cross-functional partnerships with Volvo Trucks (Sales), GTO plant teams, and fitment service providers to ensure seamless execution, supplier compliance, and customer satisfaction. Scope of the Role Responsible for FC operations across Safety, Quality, Delivery, Cost, and People (SQDCP). Leadership of all FC personnel and oversight of facility, tools, and equipment. Strategic planning and execution aligned with business objectives. Management of on-site fitment service providers and supplier compliance. Cross-functional collaboration with Volvo Trucks (Sales) and GTO plant functions. Job Objectives People Leadership & Culture Lead, coach, and develop a multi-disciplinary team across production, logistics, and support. Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. Manage P&C processes including timekeeping, overtime, dispute resolution, and policy compliance. Drive employee engagement, wellbeing, and development. Fitment Service Provider & Supplier Compliance Oversee and coordinate activities of on-site fitment service providers. Ensure adherence to safety, quality, delivery, and compliance standards. Monitor supplier performance and enforce contractual and regulatory requirements. Drive continuous improvement and alignment with FC schedules and customer expectations. Cross-Functional Collaboration Align FC activities with customer expectations and delivery timelines through close coordination with Volvo Trucks Sales. Partner with Engineering, Production, Quality, Logistics, Business Control, and P&C to ensure smooth operations and issue resolution. Communication & Reporting Establish structured communication routines with internal and external stakeholders. Conduct regular alignment meetings and performance reviews. Ensure timely escalation and resolution of issues. Use visual management tools and dashboards to share KPIs and progress. Operational Excellence Oversee FC production planning, execution, and output quality. Ensure parts logistics are aligned with production needs and forecasts. Manage real-time issue resolution and maintain process compliance through SOPs and standard work. Safety & Compliance Serve as Section 8 appointee for the FC. Lead safety audits, inspections, and drills (align with GTO PL). Ensure compliance with Volvo Group safety standards and legal regulations. Promote a proactive safety culture and ergonomic workplace design. Quality Assurance Ensure fitment quality and process integrity. Support defect containment, diagnostics, and corrective actions. Drive continuous improvement and monitor quality KPIs. Delivery & Planning Manage chassis planning, manpower allocation, and dispatch of completed units. Coordinate parts supply and address supply chain disruptions. Align production output with customer and business expectations. Cost Management Lead cost improvement initiatives and optimize resource utilization. Support lean manufacturing and cost deployment strategies. Track and report cost performance metrics Who are you? Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: Qualifications Diploma/Degree in Operations Management/ Industrial Engineering, Mechanical Engineering. 3+ years in manufacturing or leadership roles. MS Office skills. Lean/Six Sigma training in advantageous. Key Competencies Proven leadership in managing cross-functional teams and operations. Strong understanding of lean manufacturing. Excellent communication, coaching, and stakeholder engagement skills. Strategic thinking with hands-on problem-solving ability. Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary. Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. Application Closing Date: 16 October 2025. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us? #J-18808-Ljbffr
-
Call Centre Team Leader
1 week ago
Durban, South Africa Debt Solution SA Full timeDebt Solutions SA is seeking passionate and goal-oriented Outbound Call Centre Team Leaders to join our growing team at our offices based in Cowey Park Centre, Essenwood **We offer**: - Basic Salary R6500 to R7000 ( Dependent on Experience) - Achievable Commission - Unlimited Earning Potential - Job Types: Full-time, Permanent **Working Hours**: -...
-
Call Centre Team Leader
1 day ago
Durban, South Africa Debt Solution SA Full timeDebt Solutions SA is seeking passionate and goal-oriented Out Call Centre Team Leaders to join our growing team at our offices based in Cowey Park Center Essenwood We offer: - Basic Salary R7000 neg - Attendance bonus-R500 - Achievable Commission Unlimited Earning Potential **Responsibilities**: - Ensure Client requirements are met inclusive of...
-
QA Agents
1 week ago
Durban, South Africa Synergy Contact Centre Full timeWe are recruiting for QA Agents and QA Team Leaders. - You MUST have International experience within a call centre environment - QA experience is advantageous as an a QA agent or QA Team Leader - Energy (Gas &Electric ) experience advantageous We offer: - Basic Salary - Performance bonus - Permanent Contract of employment AND more. **Salary**: R5,250.00 -...
-
Installation Support Administrator
4 days ago
Durban, South Africa Tracker South Africa Full timeListing reference: track_ Listing status: Online Apply by: 28 July 2025 Position summary Job category: Administration Location: Durban Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker requires the services of an Installation Support Administrator in their Customer Service Department at their Durban Office. The candidates...
-
Logistics Yard Coordinator
1 day ago
Durban, South Africa JV Human Capital Full time**Responsibilities**: Supervise unpack / off load of vehicles. Surveying Of vehicles. Coordinate the damage and repair of vehicles together with unforeseen activity at Storage (Non-Starter, battery stock control, fitment of batteries & attend mechanical failures). Capability to repair vehicles is required. Liaise with insurance company to ensure...
-
Sales Consultant
3 days ago
Durban, South Africa MAGZ4U WHEEL & TYRE Full timeAn established tyre fitment centre in North coast road is looking for a sales person. Tyre knowledge is a must Pastel knowledge would be an advantage If the above requirements are met please contact us on: Cell: 081 489 7004 Pay: From R7 500,00 per month **Experience**: - Sales: 1 year (preferred)
-
Team Leader
1 week ago
Durban, South Africa Mr Price Group Full timeThis role is key to achieving collection targets while maintaining a high standard of customer service. - **Qualifications: Matric (Grade 12) Minimum 3 years’ experience in a collection’s environment At least 1 year of Team Leader experience within a call centre environment - preferred. Experience in call centre software and reporting tools Knowledge...
-
Customer Service Representative
1 week ago
Durban, South Africa Tracker South Africa Full time**Listing reference**: track_001276 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Durban**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: - RESPONSIBILITIES - Process sales contracts/information - Contracting, Loading of...
-
Durban North, South Africa Wns Global Services Full timeA leading Business Process Management firm in Durban North is seeking a talented Call Centre Team Leader / Assistant Manager to lead and mentor a team of Sales and Service Agents. The candidate will be responsible for ensuring high performance against client KPIs and fostering a positive team culture. This role offers the chance to make an impact in customer...
-
Call Centre Manager
1 week ago
Durban, KwaZulu-Natal, South Africa Neema Financial Services Full time R120 000 - R180 000 per yearJob Vacancy: Call Centre ManagerLocation: Zumaysha Building, 21 Joe Slovo St, Durban Central, Durban, 4001Company: Baraka GroupEmployment Type: Full-TimeAre you an experienced leader who thrives in a results-driven environment?We're seeking a Call Centre Manager to lead our dynamic team that assists clients in improving their credit profiles and removing...