Customer Service Representative

1 week ago

Durban, South Africa Tracker South Africa Full time

**Listing reference**: track_001276

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Customer Service**Location**:Durban**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**:
**Job description**:

- RESPONSIBILITIES
- Process sales contracts/information
- Contracting, Loading of contracts and Voice Logging
- Maintain region records, statistics reports and targets
- Arranging and following up on scheduling of fitments
- Follow up leads/queries - Product info, account queries
- Data capturing
- General Office Administration
- Typing and processing of documentation/information.
- Providing insurance certificates
- Receive and administer incoming calls
- Provide service to both existing and prospective clients
- Providing Quotes to clients
- Provide service within the region as well as other departments/regions/staff within Tracker
- Filing of documents
- Liaise with Dealers (Halfway Group), Fitment centres, Sales, staff at head office
- Reception and telephone duties
- Ensuring both the company and the customers’ best interest is kept at heart

**Minimum requirements**:
SKILLS AND KNOWLEDGE
- Administrative support to dealerships
- Matric with at 2 years’ experience in an administrative role
- Previous experience in the vehicle tracking industry would be advantageous
- Previous experience in a target driven environment
- Attention to Detail
- Ability to prioritize and meet deadlines in a fast-paced environment
- Proficiency in MS Office & Outlook

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