Contact Center Operations Manager

First-level manager responsible for the performance, coaching, and development of a team of agents .TasksMonitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development...

**Role overview**: The TooMuchWifi (“Company”) Contact Center Manager is a middle management role that is responsible for overseeing the Company’s entire Contact Center management process and daily operations. This role presents a unique and exciting opportunity to join and grow within a fast-paced Internet Services Provider Company that offers...

A leading call center in Pretoria is looking for a first-level manager to oversee a team of agents. Responsibilities include monitoring performance, coaching team members, and ensuring quality standards are met. The ideal candidate has over 2 years of experience in a call center role and strong leadership skills. This position offers the opportunity to...

A leading call center company in Pretoria is looking for a First-Level Manager to oversee the performance and development of a team of agents. Responsibilities include monitoring agent performance, conducting performance reviews, and ensuring adherence to quality standards. Candidates should have over 2 years of leadership experience within a call center...

About The Job As part of strengthening our customer service operations, we are hiring an experienced Call Center Supervisor to lead and support a team of call center agents. You will be responsible for ensuring team performance, maintaining service quality, and fostering a positive and productive work environment. You will act as the link between management...

Executive : Marketing, Creative and New Business Development at Credit Gateway Role Description The Head : Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing...

Executive: Marketing, Creative and New Business Development at Credit Gateway Role Description The Head: Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing...

Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24 / 7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision...

**_SNR CALL CENTER MANAGER - COLLECTIONS, R50-R60ctc_** Send CV in Word format + photo to: REF: Call Center Manager

The purpose of the role is to manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed-on service...