Call Center Supervisor

**No Joke Marketing** is looking for a strong, outgoing and professional remote call center agent. **Responsibilities include**: - Obtaining client information by answering telephone calls; qualifying clients & verifying information. - Determines eligibility by comparing client information to requirements. - Establishing and building an amazing report with...

**_SNR CALL CENTER MANAGER - COLLECTIONS, R50-R60ctc_** Send CV in Word format + photo to: REF: Call Center Manager

Manage large amounts of inbound and outbound calls in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Meet personal/team qualitative and...

Are you seeking an opportunity to ignite your career within the service industry? Here's your chance to shine with Sirrah Recruitment, collaborating with a leading medical client in Pretoria. We're on the lookout for enthusiastic individuals to join our team temporarily as Customer Service Representatives. Dive into this international campaign, where...

Introduction We are looking for a Call Centre Sales Agent that will be the liaison between our company and its current and potential customers. The successful candidate must be able to work under pressure, be sales driven, have a good work ethic and will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping...

**Productivity**: - Lead, monitor and manage staff schedule adherence through variance HR processes and policies - Monitor hourly effort service levels and adjust schedule or allocation of duties when needed to maintain an inefficient and effective productive environment - Monitor lost hours due to internal and external influences **Performance...

**Responsibilities** - Monitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality service - Assessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communication - Assessing Technology and Skills within Team :...

**POSITION PURPOSE** This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate...

Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent. This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center. **ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up...

A leading call center in Pretoria is looking for a first-level manager to oversee a team of agents. Responsibilities include monitoring performance, coaching team members, and ensuring quality standards are met. The ideal candidate has over 2 years of experience in a call center role and strong leadership skills. This position offers the opportunity to...