Head : Contact Centre Operations

Executive: Marketing, Creative and New Business Development at Credit Gateway Role Description The Head: Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing...

A leading financial services provider is seeking a Head of Contact Centre Operations in Pretoria, South Africa. This role involves managing daily operations, setting goals, and leading a team to achieve customer satisfaction. Candidates must have 3–5 years' experience in a call centre environment and a relevant degree. Strong analytical and...

About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - BComm degree in Business Management or Marketing - Preferred Qualification - Honours degree in Business Management or Marketing - Experience - Six to twelve months experience in a contact centre aenvironment An...

The purpose of the role is to manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed-on service...

**Job Purpose** To manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed upon service levels for...

**Role overview**: The TooMuchWifi (“Company”) Contact Center Manager is a middle management role that is responsible for overseeing the Company’s entire Contact Center management process and daily operations. This role presents a unique and exciting opportunity to join and grow within a fast-paced Internet Services Provider Company that offers...

The Team Leader is responsible for managing a team of agents, helping them to meet targets while reviewing performance and providing guidance to ensure continuous improvement. Skills required: - Minimum three years Contact Centre / Call Centre Management experience - Reside in the Pretoria East area (Person will be working at the Silverlakes branch) -...

A leading academic institution in Pretoria is seeking an Associate Professor or Professor to head the Centre for Human Rights. The position involves providing strategic leadership, managing partnerships, and ensuring the financial sustainability of the Centre. Candidates should have a doctorate and significant teaching and research experience in human rights...

Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance, and ensuring adherence to journey and sleep plansResponsibilities:Handle Truck and...

**JOB PURPOSE**: **KEY PERFORMANCE AREAS**: - Provide a call center service in accordance with the Compliance Contact Centre manual and standards - Administer the compliance query process in accordance with the set procedures - Respond to general compliance, registration and reporting related queries - Develop an understanding of various regulated...