Snr Call Center Manager

About The Job As part of strengthening our customer service operations, we are hiring an experienced Call Center Supervisor to lead and support a team of call center agents. You will be responsible for ensuring team performance, maintaining service quality, and fostering a positive and productive work environment. You will act as the link between management...

**No Joke Marketing** is looking for a strong, outgoing and professional remote call center agent. **Responsibilities include**: - Obtaining client information by answering telephone calls; qualifying clients & verifying information. - Determines eligibility by comparing client information to requirements. - Establishing and building an amazing report with...

_**SNR OPERATIONS MANAGER, Snr Key Position, R50-60k, PTA**_ Engineering company specializing in Electronic systems requires the following: The Senior Operations Manager is responsible for managing the daily operations of the organization such that the Company achieves its organizational objectives. The role includes a strong business development focus, as...

_**SNR OPERATIONS MANAGER, Snr Key Position, 65+k (Neg), PTA**_ Engineering company specializing in Electronic systems requires the following: The Senior Operations Manager is responsible for managing the daily operations of the organization such that the Company achieves its organizational objectives. The role includes a strong business development focus,...

Are you seeking an opportunity to ignite your career within the service industry? Here's your chance to shine with Sirrah Recruitment, collaborating with a leading medical client in Pretoria. We're on the lookout for enthusiastic individuals to join our team temporarily as Customer Service Representatives. Dive into this international campaign, where...

First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. Handle and de-escalate calls from highly frustrated or challenging customers. Conduct regular 1:1 performance reviews and create development...

**Responsibilities** - Monitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality service - Assessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communication - Assessing Technology and Skills within Team :...

First-level manager responsible for the performance, coaching, and development of a team of agents .TasksMonitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development...

Introduction We are looking for a Call Centre Sales Agent that will be the liaison between our company and its current and potential customers. The successful candidate must be able to work under pressure, be sales driven, have a good work ethic and will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping...

Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent. This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center. **ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up...