Contact Center Operations Manager
1 week ago
First-level manager responsible for the performance, coaching, and development of a team of agents .
TasksMonitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development plans for team members. * Ensure team adherence to schedules (Adherence) and quality standards (QA Score). * Generate and analyze daily/weekly performance reports (KPIs like CSAT, NPS, AHT) for management review. * Manage scheduling, sick leave and other administrative tasks for the team.
Requirements*2+ years of successful experience as a Call Center Agent, with demonstrated leadership ability.
* Technical: Proficiency with Workforce Management (WFM) software and advanced reporting/analytics within CRM/ACD systems.
* Skills: Strong leadership, motivational, conflict resolution and data analysis skills.
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Data Center Engineer
1 week ago
Pretoria, Gauteng, South Africa Paracon Full time R250 000 - R450 000 per yearAre you a highly analytical, self-motivated Data Center Engineer with a passion forserver hardware, meticulous cabling, and operational excellence? Our team is looking for a results-driven individual to join us in supporting servers at our customer's state-of-the-art data centers. If you balance strong technical diagnostics with superior attention-to-detail...
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security manager – fm2306
1 week ago
Pretoria, Gauteng, South Africa Farm Manager SA Full time R180 000 - R250 000 per yearKrugersdorp Area – Gauteng: As a Security Manager you are responsible to protect and safeguard all hotel guests, employees, their belongings, all assets of the company.MINIMUM REQUIREMENTSAt least three years' experience in a similar rolePrevious hospitality experienceIn-depth knowledge of security procedures, video surveillance and intrusion detection...
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Manager: Fulfilment Operations
24 hours ago
Pretoria, Gauteng, South Africa X, bigly labs Full time R150 000 - R300 000 per yearWe are X, bigly labs, Dis-Chem's high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge...
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EMS Operations Manager
3 days ago
Pretoria, Gauteng, South Africa Blue Spec Holdings Full time R900 000 - R1 200 000 per yearDescriptionResponsibilities1. Operational ManagementOversee the daily operations of EMS, including the deployment of ambulances, personnel, and medical resources.Ensure that all EMS activities are conducted efficiently, safely, and in compliance with protocols and regulations.Monitor and manage response times, ensuring that emergency calls are responded to...
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HEC Network Operations 2nd Level Support
3 days ago
Pretoria, Gauteng, South Africa Boardroom Appointments Full time R500 000 - R750 000 per yearHEC Network Operations 2nd Level SupportMinimum Requirements:ExperienceMinimum 3-5 years relevant experience, working as a network engineer in enterprise production or data center environmentsTechnical SkillsAbility to process more complex network issues with a high degree of autonomyWorking on monitoring/ orchestrator toolsKnowledge of security aspects of...
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Call Centre Operator
3 days ago
Pretoria, Gauteng, South Africa Hire Resolve Full time R104 000 - R156 000 per yearHire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance, and ensuring adherence to journey and sleep plansResponsibilities:Handle Truck and...
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Senior HEC Network Operations Engineer
3 days ago
Pretoria, Gauteng, South Africa Boardroom Appointments Full time R1 200 000 - R2 400 000 per yearSenior HEC Network Operations EngineerMinimum Requirements:ExperienceMinimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data center environmentsTechnical SkillsAbility to solve complex infrastructure issues, together with senior engineers of other technical domainsAbility to lead a team of other engineersAbility to...
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Manager: Operation Systems
3 days ago
Pretoria, Gauteng, South Africa 60 Degrees Full time R2 200 000 - R3 500 000 per yearJob DescriptionTHE OPPORTUNITY THAT AWAITS YOU An exciting opportunity exists for an Operational Systems & Enablement Manager to lead and manage the suite of systems that support the day-to-day operations of a technology-driven organization. You will play a critical role in ensuring the stability, integration, and continuous optimization of platforms that...
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Logistics Operations Manager
5 days ago
Pretoria, Gauteng, South Africa Planned Talent Pty (Ltd) Full time R120 000 - R180 000 per yearDo you excel at managing large-scale road freight operations?An international logistics group with roots in South America is seeking an experienced Operations Manager to lead one of their distribution sites situated close to Pretoria North. With locations across South Africa and partnerships with several major brands, this is a chance to make a meaningful...
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Operations and Project Manager
1 week ago
Pretoria, Gauteng, South Africa Delicious Fish and Chips Full time R90 000 - R120 000 per yearWe're looking to reel in an Operations and Project Manager to join our Delicious Fish and Chips family. If you're interested, please send your CV to Company DescriptionThere are currently 17 successful shops trading as Delicious Fish and Chips of which 14 stores are company owned. A Distribution Centre (DC) was set up in Centurion which provides all the...