Contact Centre Manager

About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - BComm degree in Business Management or Marketing - Preferred Qualification - Honours degree in Business Management or Marketing - Experience - Six to twelve months experience in a contact centre aenvironment An...

Executive : Marketing, Creative and New Business Development at Credit Gateway Role Description The Head : Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing...

Executive: Marketing, Creative and New Business Development at Credit Gateway Role Description The Head: Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing...

The purpose of the role is to manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed-on service...

**Job Purpose** To manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed upon service levels for...

The Team Leader is responsible for managing a team of agents, helping them to meet targets while reviewing performance and providing guidance to ensure continuous improvement. Skills required: - Minimum three years Contact Centre / Call Centre Management experience - Reside in the Pretoria East area (Person will be working at the Silverlakes branch) -...

A leading financial services provider is seeking a Head of Contact Centre Operations in Pretoria, South Africa. This role involves managing daily operations, setting goals, and leading a team to achieve customer satisfaction. Candidates must have 3–5 years' experience in a call centre environment and a relevant degree. Strong analytical and...

**JOB PURPOSE**: **KEY PERFORMANCE AREAS**: - Provide a call center service in accordance with the Compliance Contact Centre manual and standards - Administer the compliance query process in accordance with the set procedures - Respond to general compliance, registration and reporting related queries - Develop an understanding of various regulated...

Minimum requirements:Grade 12Must have own reliable transport and a valid drivers licenseCommercial Property Management expertise essential (negotiating leasing terms, handling renewals, etc.)Excellent communication, organization, and problem-solving skillsWill be responsible for managing multiple centres Duties:Manage and oversee all operational aspects of...

Job Objectives Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the...