Retail Operations Assistant

3 weeks ago


Midrand, South Africa Objective Personnel Full time
Qualifications
  • Matric
  • Tertiary qualification a benefit
Requirements
  • Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook essential
  • Knowledge of ecom backend/portal and financial/Ops systems beneficial
  • Previous experience in planning and retail admin advantageous
Duties
  • Process orders on the company system (Fincon) timeously
  • Allocate orders to the correct warehouse locations and work with our internal teams to ensure efficient processing.
  • Manage stock allocation to orders and work with the procurement department on incoming orders and stock transfers.
  • Manage exceptions and customer expectations relating to stock shortages and delays.
  • Keep our customers informed with product developments, price updates, and stock levels.
  • Ensure that orders are invoiced, delivered, and booked by customers within agreed service delivery times (keeping with customer SLA).
  • Handle any queries that may arise from faulty stock returns in conjunction with our technical team
  • Communicate with product managers & account managers with regard to stock levels and demand


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