Guest Coordinator

2 weeks ago


Grahamstown, South Africa Staff Solutions Recruitment Full time
Key Responsibilities:
  • Oversee daily operations of the restaurant, bar, cellar and lounge area
  • Manage the stock and storerooms for these areas
  • Take weekly and monthly stock of all equipment and products
  • Ensure high levels of customer satisfaction through excellent service by the team
  • Manage and train staff to maintain high standards of service
  • Handle guest complaints and resolve issues promptly and effectively.
  • Implement any strategies to improve guest satisfaction and operational efficiency.
  • Coordinate with other departments to ensure seamless service delivery.
  • Be responsible for all equipment / glassware/ cutlery and crockery for these areas
  • Co-ordinate service of meals with kitchen team
  • Report to lodge managers
  • Maintain good communication with Front of House team and Kitchen and management
  • Be responsible for presentation of menus and winelists
  • Assist with Guest Delight stops when required


Requirements:
  • Proven experience as a Guest Relations Officer and Restaurant Manager.
  • Excellent Communication skills / able to host international guests
  • Positive attitude, High energy
  • Computer Literate
  • Deep knowledge Wines (upselling) and the service thereof
  • Good understanding of Food and the service thereof
  • Strong leadership and team coordination skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and resolve conflicts.
  • Knowledge of hospitality industry standards and best practices (Customer Service Excellence, Food Safety, Staff training, Stock Control, Guest Feedback).
  • Flexibility to work split shifts.
  • Well Groomed
  • Valid Drivers License

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