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Guest Service Coordinator

1 month ago

Grahamstown, South Africa HotelJobs.co.za Full time

**GUEST SERVICE COORDINATOR WANTED - LUXURY GAME LODGE, GRAHAMSTOWN**

Are you passionate about creating unforgettable experiences for guests? Kendrick Recruitment is on the hunt for a **Guest Service Coordinator** to join a stunning luxury game lodge in the heart of Grahamstown. If you thrive in a dynamic environment and love going the extra mile for guests, this is the role for you

**What You’ll Be Doing**: As the Guest Service Coordinator, you will be the heartbeat of our dining and lounge experience, ensuring every guest feels pampered and valued. From managing restaurant operations to handling guest feedback, your expertise will elevate our service standards.

**Key Responsibilities**: Oversee daily operations of the restaurant, bar, cellar, and lounge
️ Manage stock and storerooms, conducting regular inventories
Ensure high levels of customer satisfaction through exceptional service
Train and manage staff to maintain top-notch service standards
Handle guest complaints swiftly and effectively
Implement strategies to enhance guest satisfaction and operational efficiency
Coordinate with the kitchen team to ensure seamless meal service
Report to lodge managers and maintain open communication with Front of House and kitchen staff
Present menus and wine lists with flair
Assist with Guest Delight stops and special requests

**What We’re Looking For**: ✔️ Proven experience as a Guest Relations Officer and Restaurant Manager
✔️ Excellent communication skills and the ability to host international guests
✔️ Positive attitude and high energy - a true people person
✔️ Deep knowledge of wines and food service to upsell effectively
✔️ Strong leadership and team coordination skills
✔️ Ability to handle stressful situations with poise
✔️ Flexibility to work split shifts and maintain a well-groomed appearance
✔️ Valid driver’s license