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Guest Service Coordinator
4 weeks ago
**Responsibilities**:
- Oversee daily operations of the restaurant, bar, cellar and lounge area
- Manage the stock and storerooms for these areas
- Take weekly and monthly stock of all equipment and products
- Ensure high levels of customer satisfaction through excellent service by the team
- Manage and train staff to maintain high standards of service
- Handle guest complaints and resolve issues promptly and effectively.
- Implement any strategies to improve guest satisfaction and operational efficiency.
- Coordinate with other departments to ensure seamless service delivery.
- Be responsible for all equipment / glassware / cutlery and crockery for these areas
- Coordinate service of meals with kitchen team
- Report to lodge managers
- Maintain good communication with Front of House team and Kitchen and management
- Be responsible for presentation of menus and winelists
- Assist with Guest Delight stops when required
**Requirements**:
- Proven experience as a Guest Relations / F&B or Restaurant Manager.
- Excellent Communication skills / able to host international guests
- Positive attitude, High energy
- Computer Literate
- Knowledge Wines (upselling) and the service thereof
- Good understanding of Food and the service thereof
- Strong leadership and team coordination skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts.
- Knowledge of hospitality industry standards and best practices (Customer Service Excellence, Food Safety, Staff training, Stock Control, Guest Feedback).
- Flexibility to work split shifts.
- Well Groomed
- Valid Driver’s Licence