Guest Service Coordinator

2 weeks ago


Grahamstown, Eastern Cape, South Africa Staff Solutions Recruitment Full time

Key Responsibilities:

  • Oversee the daily operations of the restaurant, bar, cellar, and lounge area, ensuring a seamless service delivery and high levels of customer satisfaction.
  • Manage the stock and storerooms for these areas, taking weekly and monthly stock of all equipment and products, and implementing efficient strategies to improve operational efficiency.
  • Lead a team of staff to maintain high standards of service, providing training and support to ensure excellent customer experience.
  • Handle guest complaints and resolve issues promptly and effectively, ensuring a positive outcome for both the guest and the company.
  • Coordinate with other departments to ensure smooth service delivery, and be responsible for the presentation of menus and winelists.
  • Report to lodge managers and maintain good communication with the Front of House team and Kitchen and management.

Requirements:

  • Proven experience as a Guest Relations Officer and Restaurant Manager, with a strong background in hospitality and customer service.
  • Excellent communication skills, with the ability to host international guests and provide a high level of service.
  • Positive attitude, high energy, and the ability to work under pressure.
  • Computer literate, with a good understanding of hospitality industry standards and best practices.
  • Strong leadership and team coordination skills, with the ability to handle stressful situations and resolve conflicts.

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