Guest Service Coordinator
2 weeks ago
Key Responsibilities:
- Oversee the daily operations of the restaurant, bar, cellar, and lounge area, ensuring a seamless service delivery and high levels of customer satisfaction.
- Manage the stock and storerooms for these areas, taking weekly and monthly stock of all equipment and products, and implementing efficient strategies to improve operational efficiency.
- Lead a team of staff to maintain high standards of service, providing training and support to ensure excellent customer experience.
- Handle guest complaints and resolve issues promptly and effectively, ensuring a positive outcome for both the guest and the company.
- Coordinate with other departments to ensure smooth service delivery, and be responsible for the presentation of menus and winelists.
- Report to lodge managers and maintain good communication with the Front of House team and Kitchen and management.
Requirements:
- Proven experience as a Guest Relations Officer and Restaurant Manager, with a strong background in hospitality and customer service.
- Excellent communication skills, with the ability to host international guests and provide a high level of service.
- Positive attitude, high energy, and the ability to work under pressure.
- Computer literate, with a good understanding of hospitality industry standards and best practices.
- Strong leadership and team coordination skills, with the ability to handle stressful situations and resolve conflicts.
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Grahamstown, Eastern Cape, South Africa Staff Solutions Recruitment Full time{"Key Responsibilities": "Key ResponsibilitiesOversee the daily operations of the restaurant, bar, cellar, and lounge area, ensuring seamless service delivery.Manage the stock and storerooms for these areas, maintaining high standards of inventory management.Conduct weekly and monthly stock takes of all equipment and products, identifying areas for...
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