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Onsite Customer Support Technician

3 months ago

Cape Town, South Africa Persona Staff Full time
Qualifications and Education Requirements:
  • 1-3 years of experience in the industry
  • CompTIA A+ (or equivalent)
  • CompTIA Network+ (or equivalent)
  • Microsoft Certifications:
    • Fundamentals (900s)
  • Preferred Skills:
    • Microsoft Office
    • Desktop
    • Server
    • Azure
    • OneDrive
    • SharePoint
Key Responsibilities
  • Technical Support:
    • Providing on-site technical support to the designated customer, including creation, assignment, resolution, and closure of support tickets
  • Areas of Support:
    • Windows Desktop Support
    • Basic Microsoft Server Support
    • Basic Network Support
    • Basic PBX Solution Support
    • Microsoft 365 Management
    • Data Management
  • Documentation:
    • Maintaining all ICT-related information in a documented format
  • Processes:
    • Monitoring current ICT processes to ensure their relevance and up-to-date status
    • Assessing customer environments to identify opportunities for improvement
  • Customer Interaction:
    • Direct engagement with the designated customer to address their queries and concerns
    • Traveling between sites as needed for support
  • Professionalism:
    • Adherence to corporate standards of professionalism
  • Language:
    • Have a good grasp of the English language.

Work Conditions
  • Onsite presence at client locations.
  • May require occasional travel between multiple sites.