Onsite Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Numata Full time
Job Title: Onsite Support Engineer

At Numata, we are seeking a highly skilled and motivated Onsite Support Engineer to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met and exceeded.

Key Responsibilities:
  • Provide first-level technical support to clients via phone, email, or chat.
  • Log and categorize support requests in our ticketing system.
  • Resolve or escalate issues according to defined procedures.
  • Assist with user account management, including password resets and access requests.
  • Document solutions and maintain knowledge bases.
Requirements:
  • 1-2 years of experience in IT support or a related field.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with operating systems (Windows, macOS, Linux).
  • Knowledge of common software applications (Microsoft Office, email clients, etc.).
  • Basic troubleshooting skills for common issues (password resets, printer issues, connectivity problems).
Preferred Certifications:
  • CompTIA A+: A foundational certification that covers essential IT skills, including troubleshooting, networking, and security.
  • ITIL Foundation: An understanding of IT service management best practices, focusing on delivering quality IT services.
  • Microsoft Certified: Fundamentals: Certifications like Microsoft 365 Fundamentals or Azure Fundamentals can be beneficial.
What We Offer:
  • Basic Salary
  • Medical Insurance
  • Funeral Cover


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