Territory Customer Support Manager

5 hours ago


East Rand, South Africa Network Recruitment Full time

Duties: Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capabilities, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships, delivering channel partner/customer training and administering product warranty and other reimbursement policies. Lead teams that deliver product/service information; adhering to predefined messaging/positioning of products/services. Aggregate customer/dealer issues and collate the most commonly raised issues in order to create/develop a response strategy. Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. Provide fault isolation and resolution for complex challenges to limit and address issues promptly. Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate. Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required. Set clear objectives for each CPS call or meeting; use standard materials to make a presentation to the customer/dealer; and ask relevant questions to evaluate the customer's/dealers level of interest and to identify and respond to areas requiring further information or explanation. Maintain and lead periodic check-ins with key customers/dealers to ensure they're receiving the most value from the product/service. Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization. Required: Experience in repairs/problem resolution of construction & forestry equipment (4-7 years' experience) Product knowledge (4-7 years' experience) Solid understanding of customers and importance of uptime (4-7 years' experience) Demonstrated capability to provide technical support and guidance to others Understanding of warranty processes If you are interested in this opportunity, please apply directly. For more jobs, please visit . If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions. We also invite you to contact us to discuss your next career move. For more information contact: Pierre van den Bergh Senior Recruitment Specialist 27 12 348 4940



  • East Rand, South Africa Unique Personnel Full time

    **Job Number** - 71298 **Job Type** - Permanent **Job Title** - Senior Territory Customer Support Manager **Computer Skills** - Ms Office **Industry** - Agriculture **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Duties**: - Resolves product and performance issues with channel partners/customers and communicates with factories on...


  • East Rand, South Africa Unique Personnel Full time

    **Job Number** - 68224 **Job Type** - Permanent **Job Title** - Territory Customer Support Manager **Computer Skills** - Ms Office **Industry** - Agriculture **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Major Purpose** - Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility...


  • East Rand, South Africa Unique Personnel Full time

    **Job Number** - 66766**Job Type** - Permanent**Job Title** - Territory Manager Distribution**Computer Skills** - Ms office Suite**Industry** - Manufacturing**City** - Ekurhuleni (East Rand)**Province** - Gauteng- Reporting to the Distribution Manager- Job Purpose: - The primary purpose of this role is to assist in the development of the sales and market...


  • East Rand, South Africa Network Recruitment Full time

    Key Responsibilities: Product & Technical Support: Lead efforts to provide technical support to channel partners and customers, addressing issues impacting machine performance, uptime, and technical support capability. Customer/Dealer Relationship Management: Collaborate with channel partners to develop and enhance customer relationships, ensuring customer...


  • East Rand, South Africa Unique Personnel Ltd Full time

    Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capability, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships,...


  • East Rand, South Africa Unique Personnel Ltd Full time

    We are Unique Personnel Ltd, a leading provider of innovative solutions for the construction and forestry industries. We are seeking an experienced professional to fill the role of Geographic Territory Sales and Support Leader.Salary: $80,000 - $110,000 per annumJob DescriptionMain Responsibilities:Develop channel partner technical and product support...


  • East Rand, South Africa Unique Personnel Ltd Full time

    Develops and achieves marketing goals and objectives in a large defined geographic aera by developing the channel partners, promoting products and services offered by the Company and managing company assets. Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers...


  • East Rand, South Africa Network Recruitment Full time

    Job OverviewWe are seeking a seasoned Senior Territory Manager to join our team at Network Recruitment. As a key member of our organization, you will play a vital role in developing and executing marketing strategies that drive business growth in the agriculture industry.About the RoleThis exciting opportunity offers a competitive salary package with an...


  • East Rand, South Africa Network Recruitment Full time

    Network Recruitment is seeking a highly motivated and experienced Senior Territory Manager to join our team. This role offers an excellent opportunity for a sales professional with strong relationships skills to develop and achieve marketing goals and objectives in a large defined geographic area.Job DescriptionThe successful candidate will be responsible...

  • Customer Support

    2 days ago


    East Rand, South Africa Unique Personnel Full time

    **Job Number** - 67804 **Job Type** - Permanent **Job Title** - Customer Support **Computer Skills** - MS Office Suite **Industry** - IT - Services **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Must have customer support experience (at least 3 years) - Tech savvy (able to learn new software) - Friendly and enjoy working with people - Work...

  • Territory Manager

    1 month ago


    East London, South Africa TotalEnergies Full time

    Pays Afrique du Sud- Ville EAST LONDON- Lieu de travail EAST LONDON-MAKO DRIVE MILITARY RD(ZAF)- Société employeur TotalEnergies Marketing South Africa (Pty) Ltd- Domaine Commerce- Type de contrat CDI- Expérience Minimum 3 ans**Contexte et environnement****: - Optimising the performance of a defined number of service stations through independent...


  • East Rand, South Africa Unique Personnel Full time

    **Job Number** - 67450 **Job Type** - Permanent **Job Title** - Customer Sales Consultant **Computer Skills** - MS Office **Industry** - Engineering **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Reporting to: Area Sales Manager- Job specifications: - Target Achievement- Ensure that the current customers are serviced according to...


  • East Rand, South Africa Unique Personnel Full time

    **Job Number** - 72833 **Job Type** - Permanent **Job Title** - Customer Liaison Officer **Computer Skills** - JD Edwards,MS Excel,MS Outlook,MS Word,Sales Force **Industry** - Engineering **City** - Ekurhuleni (East Rand) **Province** - Gauteng - REPORTING TO THE CUSTOMER LIAISON SUPERVISOR- JOB PURPOSE: - To provide an efficient customer liaison...


  • East Rand, South Africa Network Recruitment Full time

    Job Description:In this challenging role as a Customer Support and Service Delivery Manager for our forestry equipment, you will be responsible for ensuring exceptional customer satisfaction and loyalty within your designated geographic area.About the Role:As a key member of our Network Recruitment team, you will lead teams that deliver product information,...

  • Lubrication Sales

    2 months ago


    East Rand, South Africa Job Masters Pty Ltd Full time

    Lubrication Sales and Engineering Manager – East Rand Job Summary Responsible to Managing Director South Africa / Engineering & Services Manager Africa Responsible for Sales team, Engineering team, workshop and 5 branches Job purpose • Responsible for the planning, organising, directing, controlling and coordination of the financial, personnel, and...


  • East London, South Africa Farm Manager SA Full time

    **East London Area - Eastern Cape**: Our client is looking for a Procurement & Support Manager / Assistant to join the team. The Procurement & Support Manager / Assistant provides support to the farm managers and packhouse managers. It will require proactive attitude rather than a ‘wait for instruction’ mindset, anticipating the needs of each...

  • Territory Manager

    7 months ago


    West Rand, Gauteng, South Africa Pharma Dynamics (Pty) Ltd. Full time

    **KEY RESPONSIBILITIES** **Promoting Products and Implementing Sales / Marketing Strategies** - Building and maintaining positive working relationships with pharmacists and supporting administration staff e.g. pharmacy assistants - Drive pharmacy front shop business by means of merchandising (i.e. window and gondola-end display building, ensuring visibility...

  • Customs Manager

    3 days ago


    East Rand, South Africa Unique Personnel Full time

    **Job Number** - 68616 **Job Type** - Permanent **Job Title** - Customs Manager **Computer Skills** - Ms Office **Industry** - Freight Forwarding Service **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Clearing and Freight Forwarding Company dealing with all matters relating to SARS/Customs- **Inherent Requirements** - Relevant...

  • Account Manager

    7 days ago


    East Rand, South Africa Unique Personnel Full time

    **Job Number** 66740 **Job Type** FT Contract **Job Title** Account Manager **Computer Skills** MS Excel,MS PowerPoint,MS Word **Industry** Manufacture **City** Ekurhuleni (East Rand) **Province** Gauteng The company delivers revolutionary cleaning and hygiene technologies that provide total confidence to customers across all our global...


  • East Rand, South Africa Unique Personnel Full time

    **Job Number** - 71160 **Job Type** - Permanent **Job Title** - Area Manager Product Support II **Computer Skills** - Ms Office products **Industry** - Agriculture **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Functional Area**: **Customer & Product Support** **Major Purpose**: - Achieves marketing unit product support and...