Territory Customer Support Manager
2 days ago
Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capability, preempting and resolving technical and/or parts issues impacting machine performance and uptime, working with channel partners to manage customer relationships, delivering channel partner/customer training and administering product warranty and other reimbursement policies. Lead teams that deliver product/service information; adhere to predefined messaging/positioning of product/service. Aggregate customer/dealer issues and collate the most commonly raised issues in order to create/develop response strategy. Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. Provide fault isolation and resolution for complex challenges to limit and address issues promptly. Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate. Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required. Set clear objectives for each CPS call or meeting; use standard materials to make a presentation to the customer/dealer; and ask relevant questions to evaluate the customer's/dealers level of interest and to identify and respond to areas requiring further information or explanation. Maintain and lead periodic check-ins with key customers/dealers to ensure they're receiving the most value from the product/service. Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization. Required: Experience in repairs/problem resolution of construction & forestry equipment (4-7 years experience) Product knowledge (4-7 years experience) Solid understanding of customers and importance of uptime (4-7 year experience) Demonstrated capability to provide technical support and guidance to others Understanding of warranty processes
-
Senior Territory Customer Support Manager
7 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 71298 **Job Type** - Permanent **Job Title** - Senior Territory Customer Support Manager **Computer Skills** - Ms Office **Industry** - Agriculture **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Duties**: - Resolves product and performance issues with channel partners/customers and communicates with factories on...
-
Territory Customer Support Manager
2 weeks ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 68224 **Job Type** - Permanent **Job Title** - Territory Customer Support Manager **Computer Skills** - Ms Office **Industry** - Agriculture **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Major Purpose** - Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility...
-
Territory Manager Distribution
1 day ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 66766**Job Type** - Permanent**Job Title** - Territory Manager Distribution**Computer Skills** - Ms office Suite**Industry** - Manufacturing**City** - Ekurhuleni (East Rand)**Province** - Gauteng- Reporting to the Distribution Manager- Job Purpose: - The primary purpose of this role is to assist in the development of the sales and market...
-
Territory Customer Support Manager
2 days ago
East Rand, South Africa Network Recruitment Full timeKey Responsibilities: Product & Technical Support: Lead efforts to provide technical support to channel partners and customers, addressing issues impacting machine performance, uptime, and technical support capability. Customer/Dealer Relationship Management: Collaborate with channel partners to develop and enhance customer relationships, ensuring customer...
-
East Rand, South Africa Unique Personnel Ltd Full timeWe are Unique Personnel Ltd, a leading provider of innovative solutions for the construction and forestry industries. We are seeking an experienced professional to fill the role of Geographic Territory Sales and Support Leader.Salary: $80,000 - $110,000 per annumJob DescriptionMain Responsibilities:Develop channel partner technical and product support...
-
Senior Territory Manager
2 days ago
East Rand, South Africa Unique Personnel Ltd Full timeDevelops and achieves marketing goals and objectives in a large defined geographic aera by developing the channel partners, promoting products and services offered by the Company and managing company assets. Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers...
-
East Rand, South Africa Network Recruitment Full timeJob OverviewWe are seeking a seasoned Senior Territory Manager to join our team at Network Recruitment. As a key member of our organization, you will play a vital role in developing and executing marketing strategies that drive business growth in the agriculture industry.About the RoleThis exciting opportunity offers a competitive salary package with an...
-
Senior Territory Development Manager
3 days ago
East Rand, South Africa Network Recruitment Full timeNetwork Recruitment is seeking a highly motivated and experienced Senior Territory Manager to join our team. This role offers an excellent opportunity for a sales professional with strong relationships skills to develop and achieve marketing goals and objectives in a large defined geographic area.Job DescriptionThe successful candidate will be responsible...
-
Customer Support
2 days ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 67804 **Job Type** - Permanent **Job Title** - Customer Support **Computer Skills** - MS Office Suite **Industry** - IT - Services **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Must have customer support experience (at least 3 years) - Tech savvy (able to learn new software) - Friendly and enjoy working with people - Work...
-
Territory Manager
1 month ago
East London, South Africa TotalEnergies Full timePays Afrique du Sud- Ville EAST LONDON- Lieu de travail EAST LONDON-MAKO DRIVE MILITARY RD(ZAF)- Société employeur TotalEnergies Marketing South Africa (Pty) Ltd- Domaine Commerce- Type de contrat CDI- Expérience Minimum 3 ans**Contexte et environnement****: - Optimising the performance of a defined number of service stations through independent...
-
Customer Sales Consultant
2 weeks ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 67450 **Job Type** - Permanent **Job Title** - Customer Sales Consultant **Computer Skills** - MS Office **Industry** - Engineering **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Reporting to: Area Sales Manager- Job specifications: - Target Achievement- Ensure that the current customers are serviced according to...
-
Customer Liaison Officer
7 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 72833 **Job Type** - Permanent **Job Title** - Customer Liaison Officer **Computer Skills** - JD Edwards,MS Excel,MS Outlook,MS Word,Sales Force **Industry** - Engineering **City** - Ekurhuleni (East Rand) **Province** - Gauteng - REPORTING TO THE CUSTOMER LIAISON SUPERVISOR- JOB PURPOSE: - To provide an efficient customer liaison...
-
East Rand, South Africa Network Recruitment Full timeJob Description:In this challenging role as a Customer Support and Service Delivery Manager for our forestry equipment, you will be responsible for ensuring exceptional customer satisfaction and loyalty within your designated geographic area.About the Role:As a key member of our Network Recruitment team, you will lead teams that deliver product information,...
-
Lubrication Sales
2 months ago
East Rand, South Africa Job Masters Pty Ltd Full timeLubrication Sales and Engineering Manager – East Rand Job Summary Responsible to Managing Director South Africa / Engineering & Services Manager Africa Responsible for Sales team, Engineering team, workshop and 5 branches Job purpose • Responsible for the planning, organising, directing, controlling and coordination of the financial, personnel, and...
-
East London, South Africa Farm Manager SA Full time**East London Area - Eastern Cape**: Our client is looking for a Procurement & Support Manager / Assistant to join the team. The Procurement & Support Manager / Assistant provides support to the farm managers and packhouse managers. It will require proactive attitude rather than a ‘wait for instruction’ mindset, anticipating the needs of each...
-
Territory Manager
7 months ago
West Rand, Gauteng, South Africa Pharma Dynamics (Pty) Ltd. Full time**KEY RESPONSIBILITIES** **Promoting Products and Implementing Sales / Marketing Strategies** - Building and maintaining positive working relationships with pharmacists and supporting administration staff e.g. pharmacy assistants - Drive pharmacy front shop business by means of merchandising (i.e. window and gondola-end display building, ensuring visibility...
-
Customs Manager
3 days ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 68616 **Job Type** - Permanent **Job Title** - Customs Manager **Computer Skills** - Ms Office **Industry** - Freight Forwarding Service **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Clearing and Freight Forwarding Company dealing with all matters relating to SARS/Customs- **Inherent Requirements** - Relevant...
-
Account Manager
7 days ago
East Rand, South Africa Unique Personnel Full time**Job Number** 66740 **Job Type** FT Contract **Job Title** Account Manager **Computer Skills** MS Excel,MS PowerPoint,MS Word **Industry** Manufacture **City** Ekurhuleni (East Rand) **Province** Gauteng The company delivers revolutionary cleaning and hygiene technologies that provide total confidence to customers across all our global...
-
Area Manager Product Support Ii
7 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 71160 **Job Type** - Permanent **Job Title** - Area Manager Product Support II **Computer Skills** - Ms Office products **Industry** - Agriculture **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Functional Area**: **Customer & Product Support** **Major Purpose**: - Achieves marketing unit product support and...
-
Presales Representative
9 hours ago
East Rand, South Africa Professional Career Services Full timeOur client is in the electrical manufacturing sector A successful incumbent will be responsible for: - Establishing, developing and maintaining business relationships with current customers and prospective customers in the assigned territory/market segments, to generate new business for the organizations products/services. - Making telephone calls and in...