Team Supervisor

7 months ago


Randburg, South Africa Quantum Recruitment Pty Ltd Full time

This role is a full time position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.

**Overview and Requirements**:
2 to 3 years Team Leader / Customer Service experience in a Call Centre

Experience doing quality control in a telesales environment - Listening to calls and providing coaching and guidance to members of team

Scripting

Ability to lead team members

Experience in Team management/ leading a team / coaching people

Experience doing customer satisfaction calls and handling customer complaints

Experience in booking appointments including experience in “lead warming”

Experience in financial wellness would be a plus not a prerequisite

Excellent ability on excel and spreadsheets

Exceptional communication skills - verbal and written

Good attention to detail

Core Values - Following processes, doing the right thing

**Job Type**: Permanent



  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    We are seeking a highly motivated and experienced Operations Team Supervisor to join our team at iSON Xperiences. In this role, you will be responsible for leading and managing a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 180,000 - 280,000 per month, depending...

  • Sales Supervisor

    1 week ago


    Randburg, South Africa Yahweh Resources Full time

    Client based in Randburg is seeking a Sales Supervisor to join their dynamic team. - Sales supervision experience - Must be fully compliant with FAIS and RE **Salary**: From R20,000.00 per month **Education**: - Diploma (preferred) **Experience**: - Sales: 1 year (preferred)


  • Randburg, South Africa Reboss Awnings Full time

    **Immediate Hiring for a Fabrication Supervisor** We are looking to bring on a skilled supervisor with hands-on experience with press brake, laser cutter and roll form machine operations. **Responsibilities**: - Supervise machining and sheet metal fabrication operations. - Monitor employee performance and address disciplinary issues. - Ensure product...


  • Randburg, South Africa CARTRACK (PTY) LTD Full time

    **Responsibility**: - Drive the achievement of servicing and maintaining of our fleet as set by the Technical Executive in accordance with best business practice. - Supervise a team to ensure all Cartrack staff are kept mobile at all times. - Supervise team by accurately & consistently monitoring teams members performance relative to productivity,...


  • Randburg, South Africa Tulisa Cables Full time

    Job description - Ensure that any accident/ incident/breakdown is reported to the relevant Supervisor immediately. - Responsible to ensure safe profitable production to plan. - Responsible to ensure the correct booking of hour meters on the daily report after shift. - Responsible to ensure accurate time and attendance keeping of personnel on shift. -...


  • Randburg, South Africa shapiro shaik defries and associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...


  • Randburg, South Africa shapiro shaik defries and associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Dialer Team Leader

    1 week ago


    Randburg, South Africa iSON Xperiences Full time

    The Role: **Dialer Team Leader** **Number of positions: 1** **Based in Randburg** Job Summary: The purpose of this role is to build monitor and maintain all outbound dialer activity service levels across all multi-functional areas. Produce real-time performance and productivity data to support the operational management team, focusing on strong...


  • Randburg, South Africa Shapiro Shaik Defries and Associates Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...

  • Team Leader

    2 weeks ago


    Randburg, South Africa iSON Xperiences Full time

    **Main Purpose of Role**: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. **Key Performance Areas**: - Ensuring that QA agents are aware of their daily, weekly,...


  • Randburg, South Africa Nova Pioneer Full time

    **Nova Pioneer is looking for superstar Aftercare Supervisor to join its Aftercare programme!** This is an exciting opportunity for a dynamic individual to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century. **About the Role** We are looking for an Aftercare Supervisor for...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001135 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Supervising**Location**:Randburg**Contract**:Permanent**Remuneration**:MARKET RELATED**EE position**:Yes**Introduction**: **Job description**: **RESPONSIBILITIES** **Innovation** - Consistently come up with ideas on how to...


  • Randburg, South Africa HotelJobs.co.za Full time

    **A leading outsourced catering provider** with strong footrpint in Government and Corporate sectors is seeking the expertise of qualified and experienced Creditors' Supervisor to be based at their JHB head office - Creditors Department, specifically creditors clerks for both divisions of operation - Previous experience supervising creditors - Team leader -...


  • Randburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: - To support and coordinate the functions of the business from call centre perspective. - All aspects of overseeing Call Centre Agents. - Management of service levels within the Call Centre environment. **Job Objectives**: - Scheduling of shifts - Dealing with client/customer queries - Responsible for giving relevant feedback to...

  • Call Centre Supervisor

    7 months ago


    Randburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. **Job Objectives**: **All aspects of overseeing Call...


  • Randburg, South Africa ITC Business Administrators Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...


  • Randburg, South Africa ITC Business Administrators Full time

    **JOB PURPOSE** To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Minimum Matric qualification is mandatory. - Tertiary qualification or...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001272 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Supervising**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - Ensure that the Technicians and Quality Assurers have a good understanding of the...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001185 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the services of a Supervisor in the Acquisitions Department at...

  • Finance Supervisor

    2 months ago


    Randburg, South Africa Nativechild Full time

    Nativechild is a plant based hair & body care brand that is loved and available across major retailers in SA and other countries. Nativechild is a conscious brand that cares about what our customers consume through their skin. We strive to provide good quality products to millions of people worldwide. **Title**: Finance Supervisor **Start Date**: As soon as...