ASSISTANT HOTEL MANAGER – 5 STAR HOTEL – FRANSCHHOEK

4 weeks ago

Franschhoek, South Africa Tych Business Solutions Full time

ASSISTANT HOTEL MANAGER Responsibilities Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste. Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy. Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation. Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided. Create an environment that fosters positive employee engagement and commitment to their roles. Provide timely feedback and conduct performance appraisals for the hotel team according to required standards. Enforce discipline where necessary according to the Code of Conduct. Work with third-party suppliers to ensure excellent service to both the organization and the guests. Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service. Manage department rosters, attendance and leave balances to control staffing costs. Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily. Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies. Regularly train on all SOPs and ensure that the team is up to date with all relevant procedures. Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation. Skills and Attributes Ability to confidently operate within a fast-paced and challenging environment. Effective complaint handling. Demonstrate exceptional team leadership and management skills Superior communication and interpersonal skills Financial acumen Personal and professional integrity of the highest standard. Experience and Skills Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry. Diploma in Hospitality Management or Tourism beneficial. Advanced computer skills including MS office, including e-mail and internet. Experience with Protel PMS advantageous. Valid driver’s licence. #J-18808-Ljbffr

  • Assitant Hotel Manager

    4 weeks ago

    Franschhoek, South Africa HR Genie Full time

    ASSISTANT HOTEL MANAGER FRANSCHHOEK, WESTERN CAPEStep into leadership. Deliver excellence daily.Our award-winning boutique estate, surrounded by vineyards and mountains, is seeking an Assistant Hotel Manager who thrives in refined yet dynamic environments. Youll support the Hotel Manager in ensuring that every moment of the guest experience reflects care,...

  • GUEST ASSISTANT – 5 STAR HOTEL – FRANSCHHOEK

    4 weeks ago

    Franschhoek, South Africa Tych Business Solutions Full time

    GUEST ASSISTANT Responsibilities Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special...

  • RESTAURANT SUPERVISOR – 5 STAR HOTEL – FRANSCHHOEK

    4 days ago

    Franschhoek, South Africa Tych Business Solutions Full time

    Main Responsibilities: Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed. Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations. Ensure all guest orders are taken per SOPs, promoting menu items and responding positively to non-menu...

  • Restaurant & Hotel Manager

    3 days ago

    Franschhoek, South Africa Franschhoek Wine Tram Full time

    Title: Restaurant and Hotel Manager Location: Franschhoek, Western Cape Are you ready to take on a role that offers a truly exceptional and unique experience? We are seeking an experienced and passionate individual to join our team as a Restaurant and Hotel Manager. This is a remarkable opportunity to oversee and manage a boutique service that sets itself...

  • Front Office Manager

    7 days ago

    Franschhoek, South Africa Le Franschhoek Hotel & Spa Full time

    We are looking for a highly motivated and experienced Front Office Manager to join our dedicated team at Le Franschhoek Hotel and Spa. As the Front Office Manager, you will play a vital role in ensuring our guests have a memorable and comfortable stay. You'll lead a team of front desk staff and ensure the highest level of customer service. **Key...

  • Head of Reservations

    2 weeks ago

    Franschhoek, South Africa Protea Hotel Franschhoek Full time

    Join the Team at Franschhoek’s Premier Luxury Hotel! We are seeking a dynamic and energetic individual to take on the role of **Head of Reservations** at our highly regarded upmarket hotel nestled in the breathtaking Franschhoek valley. **Requirements**: Matric / Grade 12 Previous experience mandatory Good communication and organization...

  • Night Auditor

    2 weeks ago

    Franschhoek, South Africa Franschhoek Hotel Full time

    Job Title: Night Auditor Hotel: Lermitage Chateau and Villas Location: Franschhoek About Us: We are a luxury hotel seeking a reliable and detail-oriented Night Auditor to join our team. Job Summary: **Responsibilities**: - Review and balance daily transactions, including room charges, food and beverage sales, and other revenue streams - Prepare and...

  • Assistant Hotel Manager

    3 days ago

    Franschhoek, Western Cape, , South Africa PTY Full time R500 000 - R800 000 per year

    Our client based in Franschhoek is looking for an Assistant Hotel Manager to join their team.   The Assistant Hotel Manager's role is to enhance the operational efficiency and service quality of the Hotel by, under the guidance of the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying...

  • Deputy Hotel Manager

    1 week ago

    Franschhoek, South Africa JSM Business Services Full time

    **Requirements**: - A hospitality degree. - Fluent in Afrikaans and English - Minimum of five years’ experience in the Food and Beverage Industry. - Experience in managing more than one restaurant simultaneously will be advantageous. - Good understanding of management principles and proven experience of working in the upmarket hotel industry. - Excellent...

  • Hotel Manager

    4 weeks ago

    Franschhoek, South Africa HR Genie Full time

    HOTEL MANAGER FRANSCHHOEK, WESTERN CAPELead with purpose. Inspire with excellence.Set on a serene wine estate in the heart of the Franschhoek Valley, this boutique property blends art, nature, and contemporary design to create a sanctuary of quiet luxury. Were looking for a Hotel Manager who embodies refined leadership, attention to detail, and a deep...