Deputy Hotel Manager

1 week ago

Franschhoek, South Africa JSM Business Services Full time

**Requirements**:

- A hospitality degree.
- Fluent in Afrikaans and English
- Minimum of five years’ experience in the Food and Beverage Industry.
- Experience in managing more than one restaurant simultaneously will be advantageous.
- Good understanding of management principles and proven experience of working in the upmarket hotel industry.
- Excellent leadership skills, with the ability to assist in motivating and developing a hotel service team.
- Genuine desire to serve the needs of customers, with a strong personal responsibility for achieving customer satisfaction.
- Excellent analytical, interpersonal, organisational, and communication skills.
- Good conflict management and problem-solving skills.
- Integrity and honesty.
- Proven project management skills.
- Ability to work under pressure.

**Responsibilities**:

- Assisting the Hotel GM to manage the overall day-to-day hotel operations, as well as the food and beverage outlets.
- Assist the Hotel GM to manage sales and marketing, housekeeping, front desk (including all reception and concierge staff and operations), food and beverage, Chef/kitchen, leisure, human resources, accounts, and other aspects as required.
- Adhere to agreed budgets and maintain applicable quality standards and records.
- Quality control of all aspects, including hygiene and health and safety.
- Meet your targets and those of the hotel as a whole.
- Contribute to the training and development of the hotel team.
- Adhere to statutory obligations and agreed-upon quality and best-practice guidelines.
- Train the hotel team to confidently resolve customer queries.
- Manage customers’ expectations, and deal with and resolve all queries.

Ability to commute/relocate:

- Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Food and Beverage Industry: 5 years (required)
- Restaurant Management in upmarket hotel: 3 years (required)

**Language**:

- Afrikaans (required)

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