Hotel Manager

4 weeks ago

Franschhoek, South Africa HR Genie Full time

HOTEL MANAGER FRANSCHHOEK, WESTERN CAPELead with purpose. Inspire with excellence.Set on a serene wine estate in the heart of the Franschhoek Valley, this boutique property blends art, nature, and contemporary design to create a sanctuary of quiet luxury. Were looking for a Hotel Manager who embodies refined leadership, attention to detail, and a deep passion for hospitality.What Youll DoOversee all hotel operations with poise and precision.Lead and motivate a passionate team across Front Office, Housekeeping, and F&B.Maintain exceptional standards of guest experience, presentation, and service.Drive revenue, efficiency, and consistency across all departments.Collaborate with the culinary and wellness teams to create a seamless, holistic guest journey.Train, mentor, and develop staff to uphold excellence in every detail.Key Performance Indicators (KPIs)Deliver consistently high guest satisfaction and memorable experiences.Maintain operational harmony between all service departments.Achieve financial and operational performance goals.Build and retain a motivated, high-performing team.Ensure impeccable adherence to brand, safety, and quality standards.Foster a culture of warmth, precision, and pride in service.What You Bring5+ years management experience in a luxury or boutique hotel.Deep understanding of fine hospitality and guest care.Strong financial acumen and strategic thinking.Exceptional interpersonal and leadership skills.A calm, polished, and professional presence.This is an opportunity to lead one of the Capes most beautiful wine estate properties where design, detail, and human connection come together to define true luxury.Maintain seamless operational flow and proactive guest engagement.Resolve guest and staff challenges swiftly and diplomatically.Ensure presentation, cleanliness, and safety standards are met at all times.Strengthen interdepartmental communication and morale.Represent management with professionalism and authority in every situation.Contribute to the estates culture of calm precision and gracious hospitality.What You Bring24 years experience in a supervisory or duty management role.Confident leadership and an intuitive sense of guest care.Excellent communication and organisational skills.Professional presence and ability to lead under pressure.This is a chance to play a central role in one of the valleys most sought-after destinations a place where excellence is delivered quietly, but felt deeply.

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