IT Support Technician Team Leader

2 months ago

Pinetown, South Africa Time Personnel Full time
REQUIREMENTS
  • Grade 12, relevant qualification highly advantageous
  • Strong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A+
  • Basic database understanding: MySQL
  • Proficient in Excel to assist with generating reports
  • Motivated, passionate and enthusiastic individual who is willing to learn
  • Excellent command of the English language as per the companys standards and requirements
  • Excellent telephone and e-mail etiquette as per the companys standards and requirements
  • Excellent attention to detail, strong administration skills, and impeccable time management
  • Ability to process system flows and report back on issues
  • Ability to logically process system flows and report back on issues
  • Hotline management for customer queries (during working hours)
  • Understanding of IT systems to be able to audit software/product services
  • Ability to compile summary reports from existing reports
  • Be self-driven and have a good work ethic
  • Willingness to put in extra hours when required
  • Be able to work as part of a team
  • Demonstrate good time management
  • Be able to co-ordinate with in a team
  • Ability to motivate team members
  • Have experience with training and upskilling team members

DUTIES
  • Skill up in the following areas: Basic ITC understanding ⪠A+ / N+
  • Ensure TSS daily critical tasks are met by the TSS team. If the tasks are not going to be met, ensure your direct managers are notified in a timeous manner
  • Identify why the critical tasks are not being met and engage with your manager to resolve issues identified
  • Send through a daily report for critical tasks to direct managers
  • Ensure the TSS department maintains good levels of service delivery to the rest of the company. This includes but is not limited to: ⪠Identifying areas where staff may be lacking in required skills
  • Ensuring that CoPs are readily available to all TSS staff members
  • Ensuring members of the team adhere to the correct tea and lunch times
  • After hour assistance: While weekend work is not required by this role, if other staff need assistance after hours, then the TSS supervisor is the first-Tier support for these issues
  • Technician assistance:
  • Identify areas where excessive technician requests are coming in and engage with management to find a way around these if possible
  • Manage the testing of the Website / ERP on a weekly basis by TSS
  • This includes but is not limited to:
  • Putting together a testing schedule so different aspects of the website are tested
  • Ensuring the team are doing daily tests on the company website and ERP: Check that reports are running and returning valid data
  • Check that features are working correctly
  • Escalating any issues found by logging the issues in the incident management portal.
  • Retesting any issues that occurred that are deemed to have been fixed
  • Assist with analysing data and reporting: This could be for assessing trends on things such as (not exhaustive):
  • Hijackings / Thefts
  • Poor Fitments by field technicians
  • Identifying incorrect repairs that have been validated
  • Functionality / behaviour of new test units in the field
  • Conduct quality control audits on all technical repairs / new installations using the ERP system
  • Attend meetings with your Manager, when required.
  • Obtain a strong understanding of how the company systems work together so you are better able to assist with more complex queries
  • Understand which areas of responsibility sit with which department internally at the company so you can facilitate quick turn arounds for customer queries
Salary: R negotiable dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

  • IT Support Team Leader Expert

    2 months ago

    Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

    Job Title: IT Support Technician Team LeaderJob Summary: We are seeking a highly skilled and experienced IT Support Technician Team Leader to join our team at Time Personnel. The successful candidate will be responsible for leading a team of IT support technicians and ensuring the delivery of excellent IT services to our clients.Key Responsibilities:Lead a...

  • IT Support Technician Team Leader

    2 months ago

    Pinetown, South Africa Jobted ZA C2 Full time

    REQUIREMENTS - Grade 12, relevant qualification highly advantageous - Strong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A+ - Basic database understanding: MySQL - Proficient in Excel to assist with generating reports - Motivated, passionate and enthusiastic individual who is willing to learn -...

  • IT Support Technician Team Leader

    3 weeks ago

    Pinetown, South Africa Time Personnel Full time

    REQUIREMENTSGrade 12, relevant qualification highly advantageousStrong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A+Basic database understanding: MySQLProficient in Excel to assist with generating reportsMotivated, passionate and enthusiastic individual who is willing to learnExcellent command...

  • IT Support Technician Team Leader

    2 months ago

    Pinetown, South Africa Time Personnel Full time

    REQUIREMENTSGrade 12, relevant qualification highly advantageousStrong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A+Basic database understanding: MySQLProficient in Excel to assist with generating reportsMotivated, passionate and enthusiastic individual who is willing to learnExcellent command...

  • IT Support Team Leader

    2 months ago

    Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

    Job DescriptionTime Personnel is seeking a highly skilled and experienced IT Support Team Leader to join our team. In this role, you will be responsible for leading a team of technical support specialists and ensuring the delivery of high-quality IT services to our clients.Key ResponsibilitiesLead a team of technical support specialists to provide timely and...

  • Automotive Support Technician

    2 months ago

    Pinetown, KwaZulu-Natal, South Africa Sydsen Group (Pty) Ltd Full time

    We are seeking a skilled and detail-oriented Repair Shop Assistant to join our team in Pinetown, KwaZulu-Natal.This role will involve assisting skilled technicians with daily repair tasks, maintaining an inventory of tools and parts, ensuring a clean and organized repair shop, and providing exceptional customer service and support.Key...

  • Technical Support Team Lead

    2 months ago

    Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

    Key Responsibilities:Troubleshoot and resolve technical problems reported by onsite field technicians.Develop and maintain a strong understanding of company systems and internal processes to provide effective support.Ensure the Technical Support Services (TSS) team meets daily critical tasks and notifies managers of any potential delays.Identify and address...

  • Distribution Team Leader

    6 months ago

    Pinetown, South Africa RPO Recruitment Full time

    RPO Recruitment is partnering with a leading packaging manufacturing company in Pinetown to find a skilled Distribution Team Leader. **Responsibilities**: - Oversee the distribution process, ensuring timely and efficient delivery of goods - Maintain strong relationships with customers and provide exceptional customer service - Manage a team of distribution...

  • Technical Support Team Lead

    1 month ago

    Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

    Join Time Personnel as a Technical Support Team Lead, responsible for overseeing the team's daily tasks and ensuring exceptional service delivery to the company.About the RoleThis key position involves managing technical problems reported by onsite field technicians, identifying areas where staff may lack required skills, and ensuring that CoPs are readily...

  • Tender Admin Team Leader

    3 weeks ago

    Pinetown, South Africa BBF Safety Group Full time

    Job title : Tender Admin Team Leader (Pinetown)Job Location : KwaZulu-Natal, PinetownDeadline : December 12, 2024Quick Recommended Links Jobs by Location Job by industries Role Description This is a full-time on-site role for a Tender Admin Team Leader at BBF Safety Group. The Team Leader will be responsible for overseeing the tender administration...

  • Tender Admin Team Leader

    2 weeks ago

    Pinetown, South Africa BBF Safety Group Full time

    Job title : Tender Admin Team Leader (Pinetown) Job Location : KwaZulu-Natal, Pinetown Deadline : December 12, 2024 Quick Recommended Links Jobs by Location Job by industries Role Description This is a full-time on-site role for a Tender Admin Team Leader at BBF Safety Group. The Team Leader will be responsible for overseeing the tender...

  • Call Centre Team Leader

    6 months ago

    Pinetown, South Africa Servi-Contact Full time

    We are looking for a confident and hard working individual that is goal driven to run a successful team! **Requirements**: - Submission of an updated CV with traceable references - Proven track record - Possession of a Matric or equivalent qualification - Minimum of 12 months Team Leader experience - Exceptional communication skills - Strong work ethic,...

  • Production Team Leader

    7 months ago

    Pinetown, South Africa AVI Limited Full time

    **AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world class manufacturing facilities in...

  • Web and ERP Technical Support Team Lead

    3 weeks ago

    Pinetown, South Africa Time Personnel Full time

    REQUIREMENTSGrade 12, relevant qualification highly advantageousStrong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A+Basic database understanding: MySQLProficient in Excel to assist with generating reportsMotivated, passionate and enthusiastic individual who is willing to learnExcellent command...

  • Web and ERP Technical Support Team Lead

    2 months ago

    Pinetown, South Africa Time Personnel Full time

    REQUIREMENTSGrade 12, relevant qualification highly advantageousStrong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A+Basic database understanding: MySQLProficient in Excel to assist with generating reportsMotivated, passionate and enthusiastic individual who is willing to learnExcellent command...

  • Web and ERP Technical Support Team Lead

    2 months ago

    Pinetown, South Africa Time Personnel Full time

    REQUIREMENTS Grade 12, relevant qualification highly advantageous Strong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A+ Basic database understanding: MySQL Proficient in Excel to assist with generating reports Motivated, passionate and enthusiastic individual who is willing to learn Excellent...

  • Technical Support Team Lead

    4 weeks ago

    Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

    Job Description:This role is a pivotal part of our team, responsible for providing top-notch technical support to our onsite field technicians. As the Technical Support Team Lead, you will be at the forefront of troubleshooting and resolving complex technical issues.We are seeking an individual with a strong background in IT and excellent leadership skills...

  • Technical Support Team Lead

    1 month ago

    Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

    Job RequirementsA basic understanding of Computer Studies, with a minimum grade of AExperience in database management, preferably with MySQLExcellent Excel skills, with proficiency in generating reportsA strong command of the English language, with excellent telephone and email etiquetteImpeccable time management, with the ability to process system flows and...

  • IT Support Manager

    3 weeks ago

    Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

    Job DescriptionWe are seeking a highly skilled and experienced IT Support Manager to join our team at Time Personnel. As an IT Support Manager, you will be responsible for leading a team of IT support technicians and ensuring the smooth operation of our IT systems.About the RoleLead a team of IT support technicians to provide first-line technical support to...

  • Maintenance Technician

    3 weeks ago

    Pinetown, South Africa CBRE Excellerate Full time

    **Maintenance technician** **Who we are** We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate...