IT Support Manager
3 weeks ago
Job Description
We are seeking a highly skilled and experienced IT Support Manager to join our team at Time Personnel. As an IT Support Manager, you will be responsible for leading a team of IT support technicians and ensuring the smooth operation of our IT systems.
About the Role
- Lead a team of IT support technicians to provide first-line technical support to employees and customers.
- Develop and implement policies and procedures for IT system maintenance, troubleshooting, and repair.
- Collaborate with other departments to ensure seamless integration of IT systems.
- Identify areas for improvement and implement changes to increase efficiency and productivity.
- Maintain accurate records and reports of IT system performance, including downtime and issues.
- Stay up-to-date with the latest technology trends and advancements to ensure our systems remain current and effective.
Requirements
To be successful in this role, you will need:
- A minimum of 3 years of experience in IT support or management.
- Strong leadership and communication skills.
- Excellent problem-solving and analytical skills.
- Able to work effectively in a fast-paced environment.
- Strong attention to detail and ability to multitask.
- Ability to motivate and lead a team of IT support technicians.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- CompTIA A+ or equivalent certification.
- Experience with IT service management software such as ServiceNow or JIRA.
- Familiarity with database management systems such as MySQL.
- Excellent knowledge of Microsoft Office applications.
Salary
R250,000 - R300,000 per annum, depending on experience.
Benefits
We offer a competitive salary and benefits package, including:
- Health and dental insurance.
- Retirement savings plan.
- Generous paid time off.
- Opportunities for professional growth and development.
Contact Us
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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