IT Support Manager

3 weeks ago


Pinetown, KwaZulu-Natal, South Africa Time Personnel Full time

Job Description

We are seeking a highly skilled and experienced IT Support Manager to join our team at Time Personnel. As an IT Support Manager, you will be responsible for leading a team of IT support technicians and ensuring the smooth operation of our IT systems.

About the Role

  • Lead a team of IT support technicians to provide first-line technical support to employees and customers.
  • Develop and implement policies and procedures for IT system maintenance, troubleshooting, and repair.
  • Collaborate with other departments to ensure seamless integration of IT systems.
  • Identify areas for improvement and implement changes to increase efficiency and productivity.
  • Maintain accurate records and reports of IT system performance, including downtime and issues.
  • Stay up-to-date with the latest technology trends and advancements to ensure our systems remain current and effective.

Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of experience in IT support or management.
  • Strong leadership and communication skills.
  • Excellent problem-solving and analytical skills.
  • Able to work effectively in a fast-paced environment.
  • Strong attention to detail and ability to multitask.
  • Ability to motivate and lead a team of IT support technicians.

Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • CompTIA A+ or equivalent certification.
  • Experience with IT service management software such as ServiceNow or JIRA.
  • Familiarity with database management systems such as MySQL.
  • Excellent knowledge of Microsoft Office applications.

Salary

R250,000 - R300,000 per annum, depending on experience.

Benefits

We offer a competitive salary and benefits package, including:

  • Health and dental insurance.
  • Retirement savings plan.
  • Generous paid time off.
  • Opportunities for professional growth and development.

Contact Us

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.


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