Admin Support
1 week ago
- Jobs by Location
- Job by industries
Description
The role of the Lead Officer/Admin Support is to ensure that the Direct Marketing department functions optimally and reaches the set objectives and targets by handling supporting functions relating to leads distribution, reporting and analysis:
- Support System Administrator in ensuring that leads received are optimally distributed, attended to timeously and system errors are reported.
- Analysis and verification of leads submitted versus dispositions
- Ensuring that sales opportunities via internal and external channels are not missed, and contributing to innovative strategies for sales improvement
- Ensuring that all departmental queries are TCF and regulatory compliant
- Assist team members and department with general admin tasks that support optimal sales production.
- Contributing to department KPI tracking, business analysis and reporting
Sales verification:
- Verify 10% of sales premiums above R250 per month
- Verification of 10% of dispositions to ensure reporting credibility
General Admin and compliance:
- Handle and assign lead request/s department transferred calls e.g. from any internal and external sources (enquiries, sales, retention etc)
- Ensure all manual leads are distributed timeously and provide feedback and reporting
- Contribute to strategies to track and improve conversion rate on all combined campaigns on leads generated
- Ensuring that department minutes and all other key documents are filed and saved on share drive
- Honor commitments by providing helpful and responsive customer / stakeholder service.
- Ensuring calls comply with regulatory compliance i.e. Ensure that all department activities are regulatory compliant and assisting with risk file, audit remedial actions etc.
- Demonstrate an understanding of TCF when engaging customers
- Assist team members and department with general admin tasks
- Assign possible leads to lead officer/ System Administrator
- Providing support to ensure departmental and individual targets are met.
- Assist team with keeping business on the book by tracking retention and assisting and contributing to remedial actions i.e. removals, cancellations
- Investigate any process queries and provide verified question and answers (QA) to the team for optimal production
- Daily mid-day stats tracking
- Team motivation and contribution to new Telemarketer onboarding process
- Collate campaign feedback/ user experience feedback and contribute to department strategy sessions
- Monitor leads volume versus resources and shifts and coordinate implementation of strategies applied to improve optimal leads conversion.
Requirements
- Grade 12 with experience in Admin, Customer service, Telemarketing / Sales.
- Tertiary qualification advantageous.
- Fais Accreditation for CAT B products.
- Intermediate level of proficiency relating to the MS Office Suite.
- Regulatory exams. i.e. RE 5 / RE 1 will be advantageous
- 1 years’ experience in a Direct Marketing/ Call Centre / Sales Leads lead administration environment in the Long-term insurance field.
- Highly analytical and ability to handle data analysis and Reports (Advanced Excell, Word, PowerPoint, CRM e.g. Connex etc)
- Workforce Management
- People Management
- Call centre management tools
- Knowledge of CRM Systems (e.g. Production, Connex, Genesys etc)
- Conflict management
- Intermediate knowledge of relevant legislation – e.g. Long-term Insurance Act, FAIS, FICA.
- Knowledge of insurance products and systems.
- Sound knowledge of sales techniques.
- Extensive knowledge of telephone etiquette.
- Advanced computer literacy in e-mail and MS Office and Windows.
- Pro-active.
- Performance and quality driven.
- Autonomy/ independence.
- Administrative / Management jobs
-
Executive Admin Support
6 months ago
Centurion, South Africa SoluGrowth (Pty) Ltd. Full timeSolugrowth is looking for an Executive Admin Support for a client within Telecommunications industry. **This is a 6 months fixed-term contract role.** RESPONSIBILITIES - Provide support to the CRO on THE Program as well as enabling team members to deliver on the Program deliverables. QUALIFICATIONS & EXPERIENCE - Relevant qualification - Executive admin...
-
Admin Support
2 weeks ago
Centurion, South Africa AVBOB South Africa Full timeJob title : Admin Support (Centurion)Job Location : Gauteng, CenturionDeadline : December 15, 2024Quick Recommended Links Jobs by Location Job by industries DescriptionThe role of the Lead Officer/Admin Support is to ensure that the Direct Marketing department functions optimally and reaches the set objectives and targets by handling supporting functions...
-
Admin IT Helpdesk Coordinator
6 months ago
Centurion, South Africa Profession Hub Full timeOur client in the computer and services industry is searching for an Admin IT Helpdesk Coordinator to join their team in Centurion. **Purpose of the role**: The Admin and Helpdesk Coordinator plays a crucial role in ensuring that IT issues are promptly addressed, and end-users receive the necessary support to use technology effectively in their daily work....
-
Technical Admin Assistant
1 month ago
Centurion, South Africa Bidvest Facilities Management Full time**ROLE PURPOSE** Experienced Technical Admin Assistant on a permanent base to administrate overall FFO contract work activities without limitations. **MAIN OUTPUTS** Perform general duties such as filing, and organizing documents, and reports Assist in scheduling faults, PPM, CPM, TX, RF activities, and ensure that teams aware of their schedules. **Data...
-
Admin - Sunderland Ridge Area
6 months ago
Centurion, South Africa Centurion Careers Full time**MUST HAVE SAGE EXP !!!!** **MUST STAY IN CENTURION !!!** **Responsibilities**: - Meet and greet client - Answering and direct phone calls - Generate clients’ invoices and delivery notes - Generate supplier invoices into SAGE - Ordering of consumables - Maintaining and updating client and supplier database - Provide assistance and support to company...
-
Key Administrative Support Specialist
4 weeks ago
Centurion, Gauteng, South Africa Afrison Full timeJob DescriptionAfrison is seeking a highly skilled and organized Key Administrative Support Specialist to join our team.This role will be responsible for providing comprehensive administrative support to our manager, ensuring seamless day-to-day operations and contributing to the overall success of the company.Key Responsibilities:Design and implement...
-
Technical Admin Assistant
2 weeks ago
Centurion, South Africa Bidvest Facilities Management Full timeJob title : Technical Admin AssistantJob Location : Gauteng, CenturionDeadline : December 08, 2024Quick Recommended Links Jobs by Location Job by industries MAIN OUTPUTS Perform general duties such as filing, and organizing documents, and reports Communication Handling: Manage incoming and outgoing communications, responding to emails, and routing...
-
Technical Admin Assistant
1 week ago
Centurion, South Africa Bidvest Facilities Management Full timeJob title : Technical Admin Assistant Job Location : Gauteng, Centurion Deadline : December 08, 2024 Quick Recommended Links Jobs by Location Job by industries MAIN OUTPUTS Perform general duties such as filing, and organizing documents, and reports Communication Handling: Manage incoming and outgoing communications, responding to...
-
Admin Assistant
3 months ago
Centurion, South Africa JoburgJobs.co.za Full timeWe are seeking a detail-oriented Admin Assistant / Data Capturer to join our team in the warehouse of our pharmaceutical facility. The ideal candidate will be responsible for accurately capturing incoming orders, maintaining data records, and supporting warehouse operations.Key Responsibilities:Capture and process incoming orders with accuracy and...
-
Executive Support Officer
2 weeks ago
Centurion, Gauteng, South Africa NACOSA Full timeJob Title: Executive Support OfficerAbout the Job:NACOSA is seeking an experienced and highly organized Executive Support Officer to join our team in Gauteng, Centurion.About You:To be successful in this role, you will require a Matric certificate or equivalent NQF qualification, with an Office/Business Administration Certificate or Diploma being a strong...
-
IT Support Coordinator
1 month ago
Centurion, Gauteng, South Africa WeBuyCars Full timeIT Customer Service Co-ordinatorWe are looking for a highly organized and proactive IT Customer Service Co-ordinator and Admin to join our team. This role is responsible for ensuring that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation.Key...
-
IT Support Specialist in Gauteng
2 weeks ago
Centurion, Gauteng, South Africa SITA SOC Full timeJob Title: IT Support SpecialistLocation: Gauteng, South AfricaSalary Range: R150,000 - R200,000 per annumSITA SOC is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing first-line technical support to our clients.Key Responsibilities:Incident Management: Log,...
-
Office Support Administrator
2 months ago
Centurion, South Africa Stowe Holdings (PTY) LTD Full time**Job Purpose** The core purpose of the position is to: - Regional Office Support - Travel Assistance - Office Admin - Staff Assistance **Key Responsibilities** **REGIONAL OFFICE SUPPORT (35%)** - Responsible for the general office maintenance of the Centurion (JHB) Office) - Tasks include but not limited to: - Ensure that defects and faults are...
-
Sales Support Specialist
6 months ago
Centurion, South Africa Exclusive Networks Full time**EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...
-
Sales Support Specialist
6 months ago
Centurion, South Africa Exclusive Networks Full time**EXCLUSIVE NETWORKS**|** **Introduction** "Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...
-
Operational Support Analyst
6 months ago
Centurion, South Africa Momentum Investments Full time**Introduction**Role Purpose**Requirements**: - Relevant tertiary qualification (BA/Financial/Admin) is required (e.g. Diploma or Degree). - 3-5 years investment and technical operations experience. - Knowledge of unitisation would be an advantage. **Duties & Responsibilities** - The Operational Dashboard must be maintained daily. - All work on the...
-
Technical Support Engineer
2 weeks ago
Centurion, South Africa IoT.nxt Full timeJob title : Technical Support Engineer (Centurion)Job Location : Gauteng, CenturionDeadline : December 27, 2024Quick Recommended Links Jobs by Location Job by industries The Role Purpose To provide reactive support to contracted customers via phone, email or onsite visits. The position further entails performing ad hoc and project work as instructed by the...
-
Technical Support Engineer
1 week ago
Centurion, South Africa IoT.nxt Full timeJob title : Technical Support Engineer (Centurion) Job Location : Gauteng, Centurion Deadline : December 27, 2024 Quick Recommended Links Jobs by Location Job by industries The Role Purpose To provide reactive support to contracted customers via phone, email or onsite visits. The position further entails performing ad hoc and project...
-
IT Support Specialist
2 weeks ago
Centurion, Gauteng, South Africa IoT Full timeJob Title: IT Support Specialist - Cyber Security Job Description:We are seeking a highly skilled IT Support Specialist to join our team in Centurion, Gauteng. About the Role:This is a technical role that requires a deep understanding of IT systems and cyber security principles. Key Responsibilities:Provide reactive support to customers via phone, email or...
-
Head: People
2 months ago
Centurion, South Africa Land Bank Careers Full time**Job Advert Summary**: To manage the People and Culture Administration and Operations team. Ensure that payroll related risks are mitigated for People and Culture. Employee files (both electronic and hard copy) are secured to ensure that the Organisational Management on People and Culture SAP system enables People and Culture support to the People and...