Employee Relations: Specialist Advisor
2 weeks ago
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Role Purpose/Business Unit:
- To deliver a consistent and high-quality HR Services experience with regard to Employee Relations. To align to global standards in order to ensure a consistent, efficient and effective
Your responsibilities will include:
- To be the first point of contact to the business for all ER process and policy queries and/or issues.
- To provide an end-to-end case management service with regards to all ER processes, including but not limited to poor performance management, grievance management and sick leave management.
- Providing support and consultation to both staff and line management throughout the ER process. Liaise with the Employment Law division on complex cases.
- To facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process. This includes acting as liaison between the Insurer and other stakeholders and to facilitate the payment logistics as applicable.
- To facilitate, investigate and appropriate close HR related Speak Up cases
- Build and maintain relationships/clarify expectations with key stakeholders.
- To be involved in sub- project deliverables on needs driven basis.
- Keep abreast of latest HR trends (best practice), tools and techniques through networking and monitoring the micro and macro environment.
- Maintain current reporting requirements to the relevant stakeholders and create and enhance ER related reporting
The ideal candidate for this role will have:
- 3-year Degree/Diploma in HR/Law/ Employee Relations related field – essential
- Honours degree in HR/ER-related field - desirable
- 5 years relevant experience in HR-related field/ER (essential)
Knowledge
- Labour Legislation, BCEA
- Employee Relation Practices
- HR policies and procedure
- Microsoft Office software packages
- SAP (advantage)
- HR processes (advantage)
- HR Theories and Models
- Business Understanding
Skills
- Communication/Engagement
- Evaluation
- Consulting
- Interpersonal
- Negotiation
- Judgement
- Decision making
- Problem solving
- Rapport-building skills
- Conflict resolution skills
- Relationship Building
- Presentation and reporting skills
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