Service Delivery Manager
3 weeks ago
Join to apply for the Service Delivery Manager role at Sigma Connected Group . As a Service Delivery Manager, you will be responsible for leading the performance and development of Team Managers and their teams, ensuring operational excellence, high staff engagement, and delivering on client requirements. Your focus is on achieving key performance indicators (KPIs), driving continuous improvement, and building strong relationships. You will report to an Operations Manager. What Your Day-to-Day Will Look Like You will lead and manage the overall performance of the teams, ensuring alignment with Sigma’s core values and driving high levels of performance across all areas of service delivery. You will coach and develop Team Managers, ensuring they support their teams effectively through regular 1-2-1s, performance reviews, and end-of-year evaluations. You will collaborate closely with key stakeholders to ensure the smooth and efficient running of the operation. You will oversee the day-to-day execution of HR processes, ensuring all teams feel supported and valued. You will drive a culture of continuous improvement by identifying and implementing opportunities to improve both customer experience and operational efficiency. You will build and maintain strong relationships with clients, ensuring regular updates and reporting on key metrics, and addressing any issues proactively. What Amazing People Will Bring To The Role You have substantial management experience, ideally within a BPO environment, with a strong track record of leading teams. You can communicate clearly and confidently across all levels of the business. You possess proven leadership abilities in developing and coaching Team Managers. You can analyse performance metrics, spot trends, and use data-driven insights for decision-making. You are adept at handling difficult conversations and providing constructive feedback. You have strong client management experience and build trust through clear communication. You can identify opportunities for improvement and collaborate with stakeholders to implement solutions. Requirements You have a Matric (Grade 12) or equivalent qualification You have BPO experience within an international BPO (Essential) You have 2 - 3 years of Team Management/BPO experience working in a Customer Service environment. You have 1 - 2 years Utilities experience within an international BPO (Essential) You have Collections experience working in a BPO environment (Essential) You have previous leadership/Team Management experience within a BPO environment You can display a strong sense of resilience whilst under pressure. You have a good command of the English language (written and verbal) You are confident and thrive in pressured environments Benefits At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people. Career development and opportunities to apply for internal promotions following your probationary period. Monthly, Quarterly and Annual awards with marvelous prizes. ♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected. Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint. Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
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Service Delivery Manager
3 days ago
Cape Town, South Africa Motivity (PTY) Ltd Full time**Job description** **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...
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Service Delivery Manager
1 week ago
Cape Town, South Africa Tracking Talent: a WilsonHCG Company Full timeA growing Investment Administration company is looking for a dedicated Service Delivery Manager. The main tasks of the Service Delivery Manager include managing multiple projects, addressing reliability issues, tracking project metrics, managing budgets and stakeholder liaison and ultimate responsibility for meeting project delivery dates with the level of...
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IT Service Delivery Manager
5 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time R1 200 000 - R2 400 000 per yearIT Service Delivery ManagerEssential FunctionsClient Portfolio Management - End of End owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR /...
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Service Delivery Manager
3 weeks ago
Cape Town, South Africa Old Mutual South Africa Full timeJoin to apply for the Service Delivery Manager role at Old Mutual South Africa . Let’s Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Get AI-powered advice on this job and more exclusive features. Job Description This role is responsible for delivery of a variety of IT services...
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Service Delivery Manager
2 weeks ago
Cape Town, South Africa Engen Full time**Purpose of the Job**: To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives...
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Service Delivery Manager
1 day ago
Cape Town, Western Cape, South Africa Old Mutual Limited Full time R90 000 - R120 000 per yearLet's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The Service...
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Service Delivery Manager
3 weeks ago
Cape Town, South Africa NSC Global Full timeService Delivery Manager NSC Global is seeking an experienced Service Delivery Manager responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. The role requires strong communication, status reporting, SLA compliance, financial forecasting, billing, and cross‑tower coordination....
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Service Delivery Manager
1 day ago
Cape Town, South Africa NSC Global Full timeOverview: nscglobal’s Service Delivery Management function is pivotal in ensuring client satisfaction and provides client advocacy within nscglobal and within the client for all services delivered. The Service Delivery Manager key objective is to manage the in-life service and fulfil NSC’s commercial contractual obligations, whilst delivering a...
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Service Delivery Manager
1 week ago
Cape Town, South Africa NSC Global Full timeOverview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am - 5.30pm EST) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L...
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IT Service Delivery Manager
5 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time R900 000 - R1 200 000 per yearJob DescriptionJob Responsibilities:Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operationsProvide back-end support for IT systems and processesGood understanding of Networking, Systems, Voice and business applications.Lead and manage the IT team, providing guidance, support, and resolving any escalated...
