IT Service Delivery Manager

4 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time R1 200 000 - R2 400 000 per year
IT Service Delivery Manager

​​​​​​Essential Functions
  • Client Portfolio Management - End of End owner of key accounts from IT Service delivery perspective
  • IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Participate in ongoing Service Delivery Reviews (MBR / QBR)  and also on new business growth calls with client / internal stakeholders.
  • Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
  • Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. - Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
  • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
  • Major Incidents Database - Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
​​​​​Education Requirements

Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP

​​​​​​Work Experience Requirements
  • Minimum years in managing IT service delivery of large client relationship (800+Seats)
  • Willingness to work in a 24 x 7 environment.

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