Service Delivery Manager

1 week ago

Cape Town, South Africa Tracking Talent: a WilsonHCG Company Full time

A growing Investment Administration company is looking for a dedicated Service Delivery Manager. The main tasks of the Service Delivery Manager include managing multiple projects, addressing reliability issues, tracking project metrics, managing budgets and stakeholder liaison and ultimate responsibility for meeting project delivery dates with the level of quality required.

To be a successful Service Delivery Manager in this environment, you should demonstrate strong leadership, ownership and teamworking skills. You should demonstrate excellent communication skills, have a deep curiosity and eventual competence around the system SDLC.

**Qualifications & Experience**:

- Relevant Degree/Diploma in Information Systems/Business Science/Project Management
- 5+ years in a similar role
- Knowledge of:

- Flexcube
- Retail Investment domain
- Transfer Agency
- Front-end development technologies and tools e.g., HTML, CSS etc.
- SQL or any equivalent database query language

**Duties & Responsibilities**:

- Managing the delivery through the Software Development Lifecycle (SDLC) including client implementation
- Project and BAU delivery tracking
- Professional project updates to clients
- Managing client requests through the backlog and delivery pipeline
- Ownership of the delivery of agreed priorities for the year
- Responsible for delivery relationship with outsourced IT service partners
- Ensuring that systems, procedures, and methodologies are in place to support outstanding project delivery
- Developing a deep understanding of projects to gain insights into the scope of delivery
- Taking accountability for project delivery performance, meeting internal and external client expectations, and driving future demand
- Analysing third-party as well as internal processes, and creating strategies for project delivery optimization
- Recommending methods of improvement and seeing that actions are implemented on time for project delivery upgrades
- Providing accurate and regular reports to management on performance of project delivery
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

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