Service Delivery Manager

18 hours ago

Cape Town, Western Cape, South Africa Old Mutual Limited Full time R90 000 - R120 000 per year

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The Service Delivery Manager is responsible for end-to-end service delivery to customers in the IT organization across IT Delivery, Infrastructure and Operations.

The successful candidate is responsible for proactively managing the delivery of IT services to enable business, strategic and service outcomes of a specific segment or client area

Requirements

  • Delivery of IT operational services to the business unit/s to ensure that business, strategic and service objectives are achieved and that services meet or exceed contracted/defined service levels.

  • Puts the customer at the heart of business decisions and drives to improve value for customers.

  • Actively acts as a customer champion and ensures responsiveness to customer needs so as to improve our speed to market.

  • Proactively identifies, develops and maintains key segment and OML IT relationships to enable delivery of business and strategic outcomes through IT Services.

  • Driving customer relationship management through ensuring expectations of service availability and performance are clearly defined and that appropriate levels of service quality transparency are provided;

  • Identifies opportunities for collaboration across the value chain (e.g. Sales and Servicing customer channels) and ensures that the required IT support is provided with regards to new product launches, regional activations and similar across segment or support area.

  • Assesses and evaluates operational efficiency measures on an ongoing basis.

  • Continuously assesses client delivery, service trends and potential issues, provides insights and recommends improvements to business partner and delivery teams.

  • Ensures timely, accurate and effective communications of System issues to all relevant parties.

  • Monitors and reports on service delivery metrics to business and executive teams.

  • Champion the outcomes of Service targets

Requirements: Skills, Qualifications and Experience required:

  • Matric plus relevant degree/diploma

  • 3+ years' Experience in a similar role for a financial services organisation.

  • Knowledge and deep understanding of ITSM – Information Technology Service Management

  • Strong diagnostic/problem solving skills.

  • Good/strong relationship building skills.

  • Analysing service performance data to identify trends and areas for improvement is essential.

  • The ability to address service delivery issues promptly and effectively.

  • Good strong organization understanding and agility.

Competencies:

  • A self-starter, with excellent organisational, planning and prioritising skills.

  • Assumes responsibility and accountability for the successful completion of tasks and maintains a high standard of excellence.

  • Excellent communication skills (written and verbal).

  • Customer Centric approach.

  • Experience in client relationship management and liaising at a Senior Management level.

  • Work well under pressure and tight deadlines

Skills

Accountability, Action-Oriented, Business Insights, Collaboration, Communication, Complexity Management, Computer Network Operations, Contract Administration, Contract Management, Cost Budgeting, Customer-Focused, Data Analysis, Financial Acumen, Highly Resourceful, Information Retrieval, Innovation, Negotiation, Persuasion, Quality Planning, Report Review, Supplier Management, User Experience (UX) Design

Competencies

Action OrientedBusiness InsightCollaboratesCommunicates EffectivelyCourageCultivates InnovationCustomer FocusDecision Quality

Education

Bachelors Degree (B) (Required)

Closing Date

18 November 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story

  • IT Service Delivery Manager

    5 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R1 200 000 - R2 400 000 per year

    IT Service Delivery Manager​​​​​​Essential FunctionsClient Portfolio Management - End of End owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR /...

  • IT Service Delivery Manager

    5 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R900 000 - R1 200 000 per year

    Job DescriptionJob Responsibilities:Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operationsProvide back-end support for IT systems and processesGood understanding of Networking, Systems, Voice and business applications.Lead and manage the IT team, providing guidance, support, and resolving any escalated...

  • Service Delivery Manager

    6 days ago

    Cape Town, Western Cape, South Africa Kyndryl Full time R1 800 000 - R2 500 000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Service Delivery Manager

    19 hours ago

    Cape Town, Western Cape, South Africa NSC Global Full time R1 200 000 - R2 400 000 per year

    OverviewPOSITION: Service Delivery ManagerJOB TYPE: US Hours ONLY (8am to 5.30pm EST) START DATE: IMMEDIATELYThis role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication. Have...

  • Service Delivery Manager

    19 hours ago

    Cape Town, Western Cape, South Africa NSC Global Full time R1 200 000 - R2 400 000 per year

    OverviewPOSITION: Service Delivery ManagerJOB TYPE: US Hours ONLY (8am to 5.30pm EST) START DATE: IMMEDIATELYThis role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication. Have...

  • Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Kyndryl Full time R1 200 000 - R2 400 000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Service Delivery Manager: Insurance

    5 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year

    Key purpose:This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...

  • Service Delivery Manager: Banking

    5 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 200 000 - R1 600 000 per year

    Key purpose:This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners,...

  • Service Delivery Manager

    1 week ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time R250 000 - R500 000 per year

    What being part of the Sigma Family means for youService Delivery ManagerAs a Service Delivery Manager, you will be responsible for leading the performance and development of Team Managers and their teams, ensuring operational excellence, high staff engagement, and delivering on client requirements. Your focus is on achieving key performance indicators...

  • Service Delivery Manager

    6 days ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time R250 000 - R400 000 per year

    What being part of the Sigma Family means for youService Delivery ManagerAs a Service Delivery Manager, you will be responsible for leading the performance and development of Team Managers and their teams, ensuring operational excellence, high staff engagement, and delivering on client requirements. Your focus is on achieving key performance indicators...