IT Service Delivery Manager
3 days ago
Job Responsibilities:
- Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operations
- Provide back-end support for IT systems and processes
- Good understanding of Networking, Systems, Voice and business applications.
- Lead and manage the IT team, providing guidance, support, and resolving any escalated issues
- Willingness to work in a 24 x 7 environment
- Bachelor's degree in IT or Matric with an expeirence IT working background
- Proven experience in IT service delivery
- Recognized certifications like ITIL/ ITSM.
- Minimum of 4 years and maximum of 10 years of experience in IT service delivery
- Experience in managing IT teams
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