IT Service Delivery Manager

3 days ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time R900 000 - R1 200 000 per year
Job Description
Job Responsibilities:
  • Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operations
  • Provide back-end support for IT systems and processes
  • Good understanding of Networking, Systems, Voice and business applications.
  • Lead and manage the IT team, providing guidance, support, and resolving any escalated issues
  • Willingness to work in a 24 x 7 environment
  •  
Essential Qualifications:
  • Bachelor's degree in IT or Matric with an expeirence IT working background
  • Proven experience in IT service delivery
  • Recognized certifications like ITIL/ ITSM.
Desired Experience:
  • Minimum of 4 years and maximum of 10 years of experience in IT service delivery
  • Experience in managing IT teams
 

  • Cape Town, Western Cape, South Africa ABC Worldwide Full time R1 200 000 - R2 400 000 per year

    IT Service Delivery Manager​​​​​​Essential FunctionsClient Portfolio Management - End of End owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Delivery Reviews (MBR /...


  • Cape Town, Western Cape, South Africa Kyndryl Full time R1 800 000 - R2 500 000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...


  • Cape Town, Western Cape, South Africa Kyndryl Full time R1 200 000 - R2 400 000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...


  • Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year

    Key purpose:This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...


  • Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 200 000 - R1 600 000 per year

    Key purpose:This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners,...


  • Cape Town, Western Cape, South Africa Sigma Connected Group Full time R250 000 - R500 000 per year

    What being part of the Sigma Family means for youService Delivery ManagerAs a Service Delivery Manager, you will be responsible for leading the performance and development of Team Managers and their teams, ensuring operational excellence, high staff engagement, and delivering on client requirements. Your focus is on achieving key performance indicators...


  • Cape Town, Western Cape, South Africa Sigma Connected Group Full time R250 000 - R400 000 per year

    What being part of the Sigma Family means for youService Delivery ManagerAs a Service Delivery Manager, you will be responsible for leading the performance and development of Team Managers and their teams, ensuring operational excellence, high staff engagement, and delivering on client requirements. Your focus is on achieving key performance indicators...


  • Cape Town, Western Cape, South Africa Breaze Delivery Full time R80 000 - R120 000 per year

    Company DescriptionBreaze Delivery empowers businesses to scale efficiently through branded ordering apps integrated with the Breaze Driver Network for on-demand deliveries. By offering seamless technological and logistical solutions, Breaze Delivery ensures reliable and timely service. The company is dedicated to helping businesses enhance their customer...


  • Cape Town, Western Cape, South Africa Abc Worldwide Full time R1 200 000 - R2 400 000 per year

    Job Description: Head of IT Service DeliveryLocation: Cape Town, South AfricaJob Type: Full-timeJob Responsibilities:Lead and manage the IT Service Delivery to ensure alignment with business objectives and customer needs.Develop and implement IT service delivery strategies that enhance customer satisfaction and operational efficiency.Oversee the planning,...


  • Cape Town, Western Cape, South Africa Hire Resolve Full time R40 000 - R80 000 per year

    Hire Resolve's client is seeking a proactive and detail‐oriented Service Delivery Administrator to join their Service Delivery team. This role is crucial in managing the end‐to‐end process from order placement to successful installation and network connection. As the "eagle in the sky," you will oversee the entire service delivery process, ensuring...