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Support Analyst

4 months ago

Johannesburg, South Africa Network Recruitment Full time
Qualifications:
  • BSs degree in Information Technology, Computer Science or relevant field
  • Proven 5 years work experience as a Technical Support Analyst, Service Maintenance Administration, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Ability to diagnose and troubleshoot basic technical issues
  • General networking TCP/IP, DHCP, DNS (CompTIA Network+ certified is preferred)
  • Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus

Requirements:
  • Someone with distinctive troubleshooting and problem-solving skills
  • Advanced analytical skills and attention to detail
  • Proven ability to quickly learn new technologies, processes, and procedures
  • Have the ability to work as an effective and contributing team member
  • Ability to provide step-by-step technical help, both written and verbal
  • Work on projects aside to the day to day operations
  • Excellent verbal and written communication skills & client service skills
  • Professional image with the ability to form good partner relationships across functions

If you possess the skills and experience required for this role, we invite you to apply and become an integral part of an innovative team.