2nd Line IT Technician

5 days ago


Cape Town, Western Cape, South Africa Findojobs South Africa Full time

Job Overview

We are seeking an experienced 2nd Line Support Technician to join our team at Findojobs South Africa. The successful candidate will be responsible for providing technical support and maintenance within our IT environment.

Key Responsibilities
  • Act as a primary interface to all clients to resolve technical problems reported
  • Attend, respond, and resolve tickets on the ticketing system in a timely manner (within SLA)
  • Provide troubleshooting and technical support via remote or on-site support
  • Keep clients informed on progress with problem resolution
  • Escalate and report on the status of all problems as and when required by management
Technical Requirements
  • CCNA / MTCNA / MCSE certification
  • Experience in wireless and fiber solutions, Ubiquiti, Mikrotik configuration, troubleshooting, and maintenance
  • Experience in VoIP (PBX, SIP, phones, applications, etc.)
  • Advanced 3CX knowledge
  • Ability to trace, install, and test cabling
  • Experience of servers, Linux and Windows, configurations and troubleshooting

Benefits

  • R25k per month Negotiable based on experience
  • Medical Insurance
  • Pension
  • Personal development and training program


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