Content Coordinator

1 week ago


Cape Town, Western Cape, South Africa Persona Staff Full time
Job Description

We are seeking a highly organized and detail-oriented Content Coordinator to support our editorial team in ensuring the quality and timeliness of our publications.

Responsibilities:
  • Conduct thorough manuscript checks to verify accuracy and completeness, and take corrective action if necessary.
  • Implement standard procedures to enhance customer experience, including routine updates and communication with authors, editors, and reviewers.
  • Manage the workflow management system, ensuring seamless transmission of actions, tasks, and decisions between team members.
  • Monitor project timelines and take proactive steps to resolve delays, maintaining high levels of productivity and efficiency.
  • Liaise with authors, editors, and reviewers to provide support with publishing-related queries and navigate the online submission system.
Requirements:
  • A relevant undergraduate degree, such as English and Linguistics.
  • Proven customer service experience, demonstrating strong interpersonal and communication skills.
  • Excellent English language skills, with proficiency in MS Office, particularly Word, Excel, and Outlook.
  • Highly organized and self-motivated, with strong time-management and project management skills.
  • Able to work well under pressure in an open-plan environment and as part of a collaborative team.
Benefits:

This is an exciting opportunity to join our dynamic team and contribute to the success of our publications. We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience, as well as opportunities for professional growth and development.


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