HR Officer

MCI is seeking a proactive and detail-oriented HR Officer to support the HR function across payroll, employee relations, compliance, and administration. Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Key Responsibilities Coordinate pre-employment checks, including reference verifications and required documentation. Support the induction process to ensure seamless onboarding of new employees. Onboarding of new employees Recruitment & Onboarding Coordinate pre-employment checks, including reference verifications and required documentation. Support the induction process to ensure seamless onboarding of new employees. Onboarding of new employees Payroll & Benefits Administration Collect and verify employee timesheets, leave records, and payroll inputs. Assist in payroll processing and help resolve payroll queries. Support the administration of employee benefits (medical aid, provident funds, UIF submissions). Employee Relations & Compliance Maintain accurate employee records and update HR databases. Disciplinary procedures, grievance handling, and performance management processes. Ensure compliance with South African labor laws, including BCEA, LRA, and EEA. Training & Development Assist in identifying training needs and scheduling learning and development programs. Maintain accurate training records and track employee development progress. HR Administration & Reporting Prepare HR reports on attendance, turnover, and compliance. Ensure proper filing and documentation of employee records. Support employee wellness initiatives and company engagement activities. Candidate Qualifications The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration, or related field. 3 years of HR experience, preferably in a generalist role. Knowledge of HR practices in the BPO industry (advantageous). Experience with payroll processing will be beneficial. Skills & Competencies Strong organizational and administrative skills with attention to detail. Knowledge of South African labor legislation and HR compliance requirements. Excellent communication and interpersonal skills. Ability to handle sensitive information with confidentiality and professionalism. Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS systems. Problem-solving mindset with the ability to work independently and as part of a team. MCI is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. #J-18808-Ljbffr