Sector Manager

Sector Manager – Specialized Services Division Company: Fidelity Services Group Location: Nelspruit Reporting to: Divisional Manager, Specialized Services Division A position for a Sector Manager under the Specialized Services Division exists at FSS: Specialized Services. The role reports to the Divisional Manager and involves overseeing daily business operations, ensuring compliance with contractual requirements, and maintaining professional relationships with executives, general managers, regional managers, staff and clients. Responsibilities Self‑motivated and result‑driven, ensuring good customer service and improving operational and administrative processes. Oversee all staff, budgets, operations, and guarding of the respective business area. Formulate overall strategy, manage people and establish policies and procedures. Be a thoughtful leader, confident decision‑maker and mentor subordinates to develop and be productive. Ensure growth, thrive and profit rising for the branch. Develop and maintain operational strategy to deliver exceptional operational service levels to clients, utilizing an agreed operational staff structure. Set and manage goals for new business. Financial management of business. Provide feedback on projects to the Regional Executive. Oversee daily business operations and ensure compliance to contractual requirements. Develop, review, update and implement business strategic planning, sales, financial performance, goals, objectives and new development to improve business and profitability. Train lower‑level managers and staff. Ensure subordinates are in line with company policies and procedures. Create and manage budgets, optimise expenses, improve revenue, identify and manage risks. Oversee recruitment and training of employees. Evaluate and improve performance and productivity. Evaluate and improve financial performance. Review and approve preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning, and submittal for capital expenditures. Research and identify growth opportunities. Generate reports and give presentations. Coordinate branch activities. Prepare and present daily, weekly and monthly reports for superiors. Ensure compliance with regulated legislation and acts. Prepare customer satisfaction reports. Ensure all clients receive services as per contractual requirements. Maintain high‑risk reporting for clients and ensure risks are fully identified and appropriate procedures are in place to mitigate the risk. Develop and maintain training of subordinates, through formal training and direct mentoring. Ensure all major special projects/events are organized. Engage with current and potential clients to market and sell an end‑to‑end integrated solution. Ensure staff are booked accordingly, lines are opened within 24 hours and billing is raised. Complete fleet schedule, including technology installed and site deployed asset management. Complete firearms schedule, including responsible managers and allocated staff utilizing firearms, asset management. Qualifications and Requirements Matric certificate (Grade 12) PSIRA Grade A/B Registration and Accreditation Firearm Competent – Business Purpose No criminal record or any pending cases At least 8 years’ experience in the Security industry At least 5 years’ experience in Operational / Guarding Security industry Exceptional staff management experience Computer literate and proficient on all Microsoft programs Valid driver’s licence with own reliable transport Knowledge of business process, function, and acumen Good command of the English language, both written and verbal Excellent communication skills and ability to work well with people at all levels Knowledge of ISO 9001:2000 quality Management and requirements Must have knowledge of: Sectorial Determination Basic Conditions of Employment Act (BCEA) PSIRA FAMS SOP – Standard Operating Procedures Occupational Health & Safety Fleet and logistics Competencies Excellent presentation & communication skills Outstanding organisational Negotiation and conflict management skills Customer focus with continuous improvement skills Leading and management competencies – Providing leadership Investigating / risk assessment skills Strong analytical and critical thinking ability Problem‑solving attitude People management skills Structuring tasks Persuading and influencing Creating innovation and adjusting to change Business acumen Deadline-driven Driving success Showing resilience EEO Statement We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees at all times and the choice made is purely on merit, historically disadvantaged candidates and Black female candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of its human capital as the key resource to its success in the markets in which it participates. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. Employment Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Business Development and Sales Industries: Security and Investigations #J-18808-Ljbffr