Traffic Management Centre: Assistant Manager

3 days ago

Centurion, South Africa Tolcon Group (Pty) Ltd Full time
Job description
  • Application of Incident Management Systems and processes with the aim of reducing travel times of road users as well as minimise occurrence and improve TMC responses.
  • Ensure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with Supervisors and Training Coordinator) through quality control and monitoring measures put in place.
  • Day-to-day management of TMC staff, including scheduling, performance management and ensuring that regular, progressive, and level appropriate training and supervision of staff takes place to constantly improve the service offering to the Client and road users.
  • Management and review of TMC work for the various TMC staff.
  • Scheduling (roster), activities, and personnel conduct within the TMC floor.
  • Encouraging teamwork and development of staff professional skills set.
  • Ensuring compliance with SOPs and managing updates as and when necessary.
  • Participation in monthly Post Incident Assessments (PIAs).
  • Preparing and Issuing of Video Footage.
  • Preparing and Development of Event Plans and making sure they are activated correctly.
  • Presenting TMC, Tolcon and FMS in the absence of the TMC Operations Manager.
  • Ensure and coordinate the TMC Operations i.e. daily, weekly and monthly.
  • Participate in TMC Staff recruitment process.
  • Ensuring that the TMC Operations are aligned with the requirements of the Maintenance KPIs in terms of device status equipment reports for cameras, VMSs, VDSs and ESSs (per shift and daily).
  • Ensure and coordinate the TMC Employee Performance Reviews.
  • Ensure and coordinate the TMC Performance Management
  • Ensure adherence to timelines.
  • Review corrective actions
  • Recovery Plan Implementation
Requirements

  • Grade 12
  • 10 years Incident Management Systems (IMS) or Road Traffic-related or similar.
  • Valid drivers license.
  • Intermediate computer literacy skills (MS Office).
  • Working knowledge of Road Incident Management Systems will be advantageous.
  • Management experience within a road traffic control or operational/data management environment.
  • Experience in congestion management/traffic management.
  • Read, write and conversant in the English language and another 1 of the 11 official languages.
  • Ability to work in a high-pressure environment and high stress tolerance.
  • Ability to proactively make immediate assessments, decisions and give instructions to staff on live traffic-related incidents.
  • Strong managerial skills Driven to meet and improve Operational Key Performance Indicator requirements.
  • Organisational, planning and problem-solving/ analytical skills.
  • Attention to detail.
  • Team orientated and ability to motivate team (Good people skills).
  • Assertiveness.
  • Presentation skills.
  • Negotiation skills.
  • Working knowledge of BCEA.
Company Description
Travelling between Pretoria and Johannesburg has become safer since the implementation of the intelligent Freeway Management System (FMS) in Gauteng over the last few years. The FMS assists motorists to plan and better navigate their way through traffic with the provision of real-time information on travel times and incidents on SANRAL freeways in the province. Medical, mechanical and law enforcement teams can now respond to an incident in between six and 18 minutes. FMS is active on about 251km of freeways in Gauteng and currently includes 10 incident response units, 10 towing recovery units, eight units for heavy recovery and six motorcycle medical response units stationed at strategic points on the freeways. All these units have highly trained first responders with specialized equipment and are operational 24 hours every day.

  • Traffic Management Centre Operations Manager

    2 days ago

    Centurion, Gauteng, South Africa Tolcon Group (Pty) Ltd Full time

    Job Title: Traffic Management Centre: Assistant ManagerWe are seeking a highly skilled and experienced Traffic Management Centre: Assistant Manager to join our team at Tolcon Group (Pty) Ltd. The successful candidate will be responsible for managing the day-to-day operations of the Traffic Management Centre, ensuring the smooth flow of traffic and minimizing...

  • Traffic Management Centre Assistant Operations

    4 weeks ago

    Centurion, South Africa Freeway Management System - Tolcon Group Full time

    Application of Incident Management Systems and processes with the aim of reducing travel times of road users as well as minimise occurrence and improve TMC responses Ensure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with Supervisors and Training Coordinator) through quality control and monitoring measures...

  • Traffic Management Centre: Assistant Manager

    3 days ago

    Centurion, South Africa Adzuna ZA B C2 Full time

    Job descriptionApplication of Incident Management Systems and processes with the aim of reducing travel times of road users as well as minimise occurrence and improve TMC responses.Ensure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with Supervisors and Training Coordinator) through quality control and...

  • Traffic Management Centre: Assistant Manager

    3 days ago

    Centurion, South Africa Tolcon Group (Pty) Ltd Full time

    Job descriptionApplication of Incident Management Systems and processes with the aim of reducing travel times of road users as well as minimise occurrence and improve TMC responses.Ensure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with Supervisors and Training Coordinator) through quality control and...

  • Centre Manager

    4 months ago

    Centurion, South Africa NHC Medical & Dental Centre Centurion Full time

    Purpose: To undertake the day-to-day management of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre. Responsibilities of this role (critical performance areas): Assist in supervision and evaluate work activities of...

  • Customer Experience Centre Manager

    5 months ago

    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **(Negotiable)** CLC is currently recruiting for a Customer Experience Centre Manager. The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and...

  • Call Centre Agent

    2 days ago

    Centurion, South Africa Bidvest Facilities Management Ltd Full time

    Purpose The main responsibility of the Bidvest Facilities Management Call Centre Agent is to capture customer requests/complaints on SAP received via telephone and/or mail. The agent also needs to have the ability to identify emergencies and escalate according. Key Roles Customer Focused Relationship building Personal and professional integrity Analytical...

  • Data Centre Manager

    3 months ago

    Centurion, South Africa Plus1X Solutions (Pty) Ltd Full time

    **Position Overview**: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. **Key Responsibilities**: -...

  • Data Centre Manager

    4 months ago

    Centurion, South Africa Afgri Full time

    Ensure excellent IT service delivery to all AFGRI businesses and affiliates through effective management of data centre infrastructure services in line with 3rd Party Service Level Agreements. **Requirements**: - Required minimum education/training: - Relevant degree/diploma an advantage - Grade 12, relevant tertiary qualification will be an advantage...

  • Call Centre Manager

    3 months ago

    Centurion, South Africa HandPicked Recruitment Full time

    Minimum requirements: - Demonstrated success in managing contact centres - Proven ability to work independently and efficiently manage a contact centre - 10+ years of management experience in a contact centre environment (Operations) - Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience...

  • Data Centre Manager

    4 months ago

    Centurion, South Africa Plus 1x Full time

    Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities:Coordinate operational...

  • Data Centre Manager

    4 months ago

    Centurion, South Africa Plus1X Solutions (Pty) Ltd Full time

    Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity.Key Responsibilities:Coordinate operational...

  • Call Centre Manager

    3 months ago

    Centurion, South Africa Handpicked Recruitment Full time

    **Salary**: R45 000 per month, Negotiable, depending on experience **Benefits**: Provident Fund **Working hours**: Monday - Friday 08:00- 17:00 Our client a firm specialising within the Pharmaceutical industry has an opportunity for an experienced Call Centre Manager to join their firm based in Centurion area. **Minimum requirements**: - Demonstrated...

  • Data Centre Operations Manager

    7 days ago

    Centurion, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full time

    Job Title: Data Centre ManagerAt Plus1X Solutions (Pty) Ltd, we are seeking a highly skilled Data Centre Manager to join our team. The successful candidate will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services.Key Responsibilities:Operational Management: Coordinate operational changes...

  • Distribution Centre Manager

    6 months ago

    Centurion, South Africa Pedros Full time

    **DUTIES AND RESPONSIBILITIES**: - To oversee all distribution functions including processing, picking, packaging, shipping and receiving - To manage the overall planning, organizing and operations of a distribution centre **REQUIREMENTS**: - Must have experience in logistics (fleet experience), production (processes and implementation), maintenance and...

  • Data Centre Operations Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Plus 1x Full time

    Job Title: Data Centre ManagerAt Plus 1x, we are seeking a highly skilled Data Centre Manager to join our team. As a key member of our IT department, you will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services.Key Responsibilities:Operational Leadership: Coordinate operational changes...

  • Creative Manager

    4 months ago

    Centurion, South Africa Brand and Corporate Affairs Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Creative Manager

    4 months ago

    Centurion, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Journey Management Centre

    4 months ago

    Centurion, South Africa TSU International Full time

    **VACANCY - JMC (Journey Management Centre) Officer - TSU International - Centurion** **Job Feed**: We are looking for an experienced Journey Management Centre Officer to join our JMC team at TSU International, Centurion. **Job purpose**: Responsible for the proactive and reactive, direct and indirect monitoring of all TSU International Clients, against...

  • Branch and Service Centre Manager

    3 weeks ago

    Centurion, Gauteng, South Africa LuMac Recruitment and Consulting Full time

    Job Description**Job Title:** Branch and Service Centre Manager**Company:** LuMac Recruitment and Consulting**Job Summary:** We are seeking a highly skilled and experienced Branch and Service Centre Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our branch, ensuring excellent customer service,...