Customer Service
7 days ago
We are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative will be responsible for providing excellent service and support to customers, ensuring that inquiries, issues, and complaints are addressed promptly and effectively. This position requires strong communication skills, problem-solving abilities, and a genuine desire to assist customers. Key Responsibilities: Customer Support: Answer customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and policies. Problem Resolution: Address customer concerns, issues, and complaints in a calm, professional, and efficient manner. Resolve issues in a timely and satisfactory manner, escalating as needed. Product Knowledge: Maintain a deep understanding of the company’s products and services to effectively assist customers and provide relevant information. Order Management: Process customer orders, returns, exchanges, and cancellations. Ensure orders are fulfilled accurately and promptly. Record Keeping: Maintain accurate records of customer interactions, transactions, feedback, and complaints. Follow-up: Ensure follow-up with customers to confirm satisfaction and gather feedback on service provided. Collaboration: Work closely with other teams, including sales, billing, and technical support, to ensure customers’ needs are met. Customer Feedback: Gather customer feedback to improve processes, products, and overall customer experience. Required Skills & Qualifications: Communication Skills: Excellent verbal and written communication skills with the ability to listen actively and provide clear responses. Problem-Solving: Strong ability to troubleshoot customer issues and find effective solutions in a timely manner. Customer-Focused: A genuine desire to help and engage with customers and a commitment to providing top-notch service. Attention to Detail: Ability to maintain accurate records, handle multiple inquiries at once, and pay attention to details. Technical Proficiency: Familiarity with customer service software (e.g., CRM systems) and Microsoft Office or similar applications. Multitasking: Capable of managing multiple tasks or conversations simultaneously in a fast-paced environment. Team Player: Ability to work well in a team environment while also being able to handle tasks independently. Time Management: Strong organizational and time-management skills to prioritize tasks and meet deadlines. Preferred Qualifications: Experience: Prior experience in customer service, retail, or call center environments is a plus. Education: High school diploma or equivalent required. Bachelor’s degree in business or a related field is a plus. Language Skills: Bilingual abilities (e.g., English/Spanish) are an advantage. Working Conditions: Regular office hours or shifts as determined by company needs. Occasional overtime may be required based on business demands. Ability to work in a high-energy, fast-paced environment. Benefits (optional): Health and dental insurance Paid time off (PTO) Retirement plan options Employee discounts Professional development opportunities
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Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...
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Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...
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Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....
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Customer Services Coordinator Imports
7 months ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...
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U.S Inbound Customer Service Advisor Needed
7 days ago
Cape Town CBD, South Africa EXL Service Full timeBasic Function: As an Advisor, you will handle majorly INBOUND insurance queries. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies and change details as needed Identify customers need, clarify information, research every issue and provide solutions and/or...
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German Customer Service Agent
1 week ago
Western Cape, South Africa Callforce Direct Full timeWe are seeking German-Speaking Customer Service Agents to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to our German-speaking customers. You will create awareness ensuring customers are knowable, update customer details and ensure customer satisfaction by delivering a professional and high-quality...
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Client Service Consultant
2 weeks ago
Cape Town, South Africa KAAP Service Full timeKAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...
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Customer Financial Support Specialist
1 month ago
Cape Town CBD, South Africa EXL Service Full timeAt EXL Service, we're seeking a Customer Financial Support Specialist to join our collection team. In this role, you'll play a crucial part in helping customers navigate their financial journey and empowering them to become better credit consumers.About the RoleAs a Customer Financial Support Specialist, you'll engage with customers via telephone, both...
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Customer Service
7 months ago
Cape Town, South Africa Moyoko Professional Full timeJob Title: Customer Service Representative Job Summary: **Responsibilities**: - Identify and assess customers' needs to achieve a timely resolution. - Maintain accurate and detailed records of customer interactions and transactions. - Provide accurate product information and assistance to customers. - Handle and resolve customer complaints, escalating...
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Customer Service Advisor
2 months ago
Cape Town CBD, South Africa EXL Service Full timereceive and review the fax images and start data entry in the system Attach the fax for existing precert cases needing additional information Route callers to different departments if needed Perform an outbound call or outreach to member or provider to inform the status of the approval and/or denial of the requested authorization. Technical Skills Soft...
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Customer Service
7 days ago
Cape Town, South Africa Ground One Direct Marketing Full timeWe are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative will be responsible for providing excellent service and support to customers, ensuring that inquiries, issues, and complaints are addressed promptly and effectively. This position requires strong communication...
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Customer Service
2 weeks ago
Stellenbosch, Western Cape, South Africa Helderberg Personnel Full timetravel **Duties will include but not limited to**: - Prioritise and action E-mails effectively - Action daily booking queues - Chase relevant suppliers for documentation/confirmation - Check and update documentation for specialist bookings - Effectively manage and resolve escalated issues - Crisis situations support - Fulfil any critical support as...
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Customer Services
1 month ago
Cape Town, South Africa Innovative Acquisitions International Full time**Responsibilities**: - Prospecting for new customers and generating leads - Building and maintaining strong relationships with customers - Identifying customer needs and presenting appropriate products and services - Meeting or exceeding sales targets and quotas - Providing exceptional customer service throughout the sales process - Following up with...
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Customer Marketing Manager
4 months ago
Cape Town, South Africa Service Solutions Full timeInternational market leader in Premium brands is seeking to employ a CMM to join their ever growing teamDevelop, implement and analyze customized shopper marketing plans on different brands toward all wholesale, pharmacy, groceries and forecourts customers to meet the companys business goals and to reach each sell-in / sell-out target throughout the year.Key...
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Customer Services
7 months ago
Cape Town, South Africa SA COMMERCIAL Full timeWe now have an exciting opportunity for an experienced Customer Service Centre Agent! **Job Description**: We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels. Key Responsibilities: - Query Handling...
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Customer Service
2 days ago
Cape Town, South Africa ABC Worldwide Full timePosition**:Customer Service** Place**:George** **_ We are searching for energetic and enthusiastic Customer Service Advisors!!!_** **Skills**: - Computer literate, Solid Numerical abilities - Effective written and verbal communication skills - Experience working in a contact center is desirable but not essential - Deliver and maintain a high-quality...
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Customer Service
1 week ago
Cape Town, South Africa Intellicell Full timeCustomer care experience - Social media experience (Whatsapp/Facebook/Twitter) - Familiar with Freshdesk - Customer service orientated - Attention to detail - Professionalism - Able to multi-task - Able to work independently *Must be able to work shift Monday to Friday 08h00 to 17h00 & 2 Saturdays 08h00 to 13h00 **Job Type**: Permanent **Experience**: -...
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Customer Service
2 months ago
Cape Town, South Africa One and Only Direct Full timeRole Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for:Addressing inquiriesResolving complaintsProcessing...
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Customer Service
2 months ago
Cape Town, South Africa One and Only Direct Full timeRole Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for: Addressing inquiries Resolving complaints Processing...
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Customer Service
1 month ago
Cape Town, South Africa Institute of Certified Bookkeepers Full timeNeeding a Customer Service agent during peak season to assist on a contract basis. Must reside in Cape Town area, would need to work remotely at home 80% of the time. So would need to have a full functioning laptop and good strong fibre line. Would need to work 20% of the time (on average) at Century City office. Support surrounding exams - exam...