Customer Service

6 days ago

Cape Town, Western Cape, South Africa Capita Full time
Customer Service / Sales Advisor

Apply

Remote Type: Office Based

Location: Cape Town

Time Type: Full time

Posted on: Posted 22 Days Ago

Job Requisition ID: 10104306

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy, and legal requirements.

Job Title: Customer Service / Sales Advisor

Job Description:

Role Objective

As a call centre telesales advisor for Tesco Mobile, you'll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that's right for them. We'll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You'll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.

Professional Know-how

  • Academic: Grade 12 (Matric)
  • Experience: Previous Telesales / Retentions / Sales through Customer Service
  • 12 - 24 Months Call Centre (Telesales / Retentions / Sales through Customer Service)

Working Relationships

Internal: Operations/functional line

External: Tesco Client

Primary Responsibilities

What you'll be doing:

  • Taking inbound calls from new and existing customers
  • Offering customers the best product or service that suits their needs
  • Selling the benefits of different products/services to increase customer retention and satisfaction
  • Ensuring we meet the regulatory requirements when handling sales with customers
  • Be compliant and follow the regulatory scripts
  • Educating customers about our products and services
  • Maintaining and updating customer databases
  • Staying up to date with any offers or new product development

Call Type Examples:

  • Upgrades – handset or sim
  • Additional business
  • Customers thinking of leaving – attempt to retain
  • Issuing PAC codes
  • New customers wishing to discuss new deal
  • Outbound: Call existing customers via dialer (sleeping customer out of contract) offer new deals. Sim only/iPhone

Key Result Areas/Competencies

Essential:

  • High proficiency in written and verbal English communication
  • Ability to exercise decisiveness when selling product to customer
  • Time Management: Balancing multiple tasks efficiently is essential
  • Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental
  • Empathy: Provide solutions while showing empathy and genuine concern for your customer
  • Handle complex issues
  • Problem Solving: Quick thinking and resourcefulness are vital
  • Communication Skills: Clear and concise communication
  • Adaptability: The ability to adjust to different customer personalities and situations is valuable
  • Attention to Detail: Accurate data entry, note-taking, and order processing are critical
  • Customer-Centric Approach: Putting the customer first is a core competency
  • Moderate to Advanced computer skills and system navigation
  • Objection handling
  • Closing techniques
  • Negotiation Skills

What we're looking for:

  • Someone who can spot buying signals and act accordingly
  • A clear, confident communicator, even when faced with challenges or rejection
  • Someone who gets on well with others, and can adapt their style to suit different customer interactions
  • Motivation to reach and exceed targets and improve sales skills; a great listener with attention to detail, who can demonstrate empathy and patience

About Us

Tesco Mobile is a leading Mobile Virtual Network Operator (MVNO) in the UK. It offers a range of flexible mobile plans, including pay-as-you-go, monthly contracts, and SIM-only deals. Known for high customer satisfaction, Tesco Mobile combines value-driven mobile services with the convenience of Tesco's retail offerings.

The campaign operates in UK time. You will be required to work the following shifts in South African times:

  • Monday – Sunday (8AM-9PM)
  • Your shift roster is subject to change; therefore, be prepared to work unfavorable shift patterns as per operational requirements
  • Our Call Centre is operational 365 days per year (including Christmas and New Year)
  • You will be expected to work during the festive season (including Christmas Day)

What's in it for you?

  • Competitive remuneration package
  • Shift Allowance
  • Weekend Hero Bonus
  • Excellent monthly performance bonus of up to 20% of basic salary
  • Free door-to-door transport for evening shifts after 7pm
  • A progressive career path to help you develop in your Call center career
  • Comprehensive product training in a fun collaborative environment
  • Excellent accredited training programs to assist you in career development on a variety of subjects/concepts
  • Employee Share Scheme Trust after 24 months tenure with Capita
  • Eligibility to participate in our scholarship program after 24 months tenure with Capita

What we hope you'll do next

Choose 'Apply now' to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

  • Your application will be reviewed
  • If your application is successful, you will be invited to an interview with a member of the recruitment team

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business' EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Location: Cape Town, South Africa

Time Type: Full time

Contract Type: Permanent

#J-18808-Ljbffr

  • Customer Marketing Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    International market leader in Premium brands is seeking to employ a CMM to join their ever growing teamDevelop, implement and analyze customized shopper marketing plans on different brands toward all wholesale, pharmacy, groceries and forecourts customers to meet the companys business goals and to reach each sell-in / sell-out target throughout the year.Key...

  • Customer Service

    3 weeks ago

    Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    We are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative will be responsible for providing excellent service and support to customers, ensuring that inquiries, issues, and complaints are addressed promptly and effectively. This position requires strong communication...

  • Customer Service

    4 days ago

    Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    We are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative will be responsible for providing excellent service and support to customers, ensuring that inquiries, issues, and complaints are addressed promptly and effectively. This position requires strong communication...

  • Customer Service

    6 days ago

    Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    Company: Ground One Direct MarketingCompany Description: At Ground One Direct Marketing, we believe in creating personal connections with customers through direct, face-to-face marketing. Since 2017, we have helped companies in diverse industries build stronger customer bases and achieve meaningful growth. Our marketing strategies are tailored to each...

  • Customer Service

    3 weeks ago

    Cape Town, Western Cape, South Africa One and Only Direct Full time

    Role Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for:Addressing inquiriesResolving complaintsProcessing...

  • Customer Service

    4 days ago

    Cape Town, Western Cape, South Africa One and Only Direct Full time

    Role Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for:Addressing inquiriesResolving complaintsProcessing...

  • Customer Marketing Manager

    1 day ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    In-store Brand Activations: Coordinate (in-store) brand activations in collaboration with Brand Marketing, Finance and Sales teams (including all administrative tasks, planning and reviews).Manage sampling plans for all the Brands with sampling budget, including post campaign analysis (CPC, ROI).Develop Joint Business Plans in major customers for the main...

  • Customer Service

    3 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job title : Customer Service & Call Center AgentJob Location : Western Cape, Cape TownDeadline : March 19, 2025Quick Recommended LinksJobs by Location Job by industries Key Responsibilities:Process all reservation requests, changes, and cancellations received via phone, fax, or email. Identify guest reservation needs and recommend suitable room types and...

  • Customer Services Manager

    21 hours ago

    Cape Town, Western Cape, South Africa Shoprite Group of Companies Full time

    As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Manager role is to provide managerial leadership and functional operational excellence in the evolution of our CCC...

  • Customer Service Lead

    2 days ago

    Cape Town, Western Cape, South Africa 1FIT Full time

    About 1FITWe are a rapidly growing health and fitness startup, empowering personal trainers and online coaches to manage and scale their businesses. Our goal is to deliver exceptional customer service, ensuring our customers' satisfaction and the success of our business.The role of Customer Service Supervisor plays a crucial part in maintaining our high...

  • Customer Service Expert

    2 days ago

    Cape Town, Western Cape, South Africa Lulalend Full time

    Job DescriptionWe are seeking a highly motivated individual with a strong passion for delivering exceptional customer service and proven experience as an omni-channel customer experience specialist.The ideal candidate will be dedicated to ensuring a seamless customer experience across all interaction channels, consistently delivering high-quality service,...

  • Customer Service Representative

    3 days ago

    Cape Town, Western Cape, South Africa Capita Full time

    Job OverviewThe primary role of the Customer Service Representative is to provide exceptional service to customers, answering inquiries, making product recommendations, and providing information about services or products. This involves taking inbound calls from existing customers, handling a variety of call types, including billing enquiries, changes or...

  • Customer Services AnalystAgent

    6 days ago

    Cape Town, Western Cape, South Africa Logicalis Full time

    Job title : Customer Services AnalystAgentJob Location : Western Cape, Cape TownDeadline : April 17, 2025Quick Recommended LinksJobs by Location Job by industries ROLE RESPONSIBILITIES: Improve Quality of tickets by creating Knowledge articles – Target 90%Identify operational trends and provide actionable recommendations to improve service levels and...

  • Customer Service Agent

    3 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Group of Companies Full time

    Job title : Customer Service AgentJob Location : Western Cape, Cape TownDeadline : March 12, 2025Quick Recommended LinksJobs by Location Job by industries Job ObjectivesDelivering high quality customer service and continually contributing towards a culture of customer service  excellence – being passionate about the customer experience Managing all...

  • Customer Service Representative

    18 hours ago

    Cape Town, Western Cape, South Africa Teleperformance Full time

    Job SummaryTo deliver exceptional customer experiences by effectively handling all customer interactions in line with company guidelines.Key ResponsibilitiesProvide outstanding customer service to existing clients.Safeguard, develop, and enhance customer loyalty and value through excellent service delivery.Respond to inbound customers and colleagues...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa 1FIT Full time

    About UsWe are a fast-growing health and fitness startup with two products used by over 25,000 users — And we're just getting started Our goal is to empower personal trainers and online coaches to manage and scale their businesses. We are founder-led, profitable, scaling rapidly, with ambitious plans for growth and looking to hire a Customer Service...

  • Customer Service Representative

    4 days ago

    Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    **About Ground One Direct Marketing**We are a dynamic direct marketing company looking for a highly motivated Customer Service Representative to join our team.This role involves assisting customers with their inquiries, promoting products and services, and ensuring a positive customer experience.Main Responsibilities:Respond to customer inquiries via phone,...

  • Customer Service Ambassador

    6 days ago

    Cape Town, Western Cape, South Africa OneCart Full time

    Job DescriptionAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Shopper at OneCart. As a Personal Shopper, you will be responsible for providing exceptional customer service and advice to clients on products, preparing orders for delivery, and assisting with customer queries.To succeed in this...

  • Customer Service Representative

    3 days ago

    Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Clicks Group customers.Key Responsibilities:Manage multiple queues within the Freshdesk environment, ensuring timely and effective issue resolution.Respond to customer inquiries and resolve complaints via various channels, including phone, email,...

  • Customer Service Consultant

    21 hours ago

    Cape Town, Western Cape, South Africa Callforce Full time

    Creating purposeful careers as we build the future of contact centre solutionsCustomer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face...