Call Centre Team Leader InBound Sales
6 days ago
Lead a team of efficient Sales Call Centre Agents who deal with Inbound calls
You will be supported by a QA
o Coaching and mentoring
o Communicating goals and targets
o Setting objectives
o Sharing feedback
o Leading team meetings
o Leading 1-2-1s and personal development plans (PDPs)
o Pitching ideas through presentations and reports
o Supporting social and wellbeing activities
o Using incentives and rewards
o Transmitting information to the team
o Planning and Reporting Statistics to the team
o Provides product/service information by answering questions, offering assistance.
o Maintains call centre database by entering and verifying information, updating contact log.
Someone who can start immediately would be preferred
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