Call Centre Agencies

3 weeks ago


City of Johannesburg Gauteng, South Africa Qunu Staffing Full time

**Inbound and Outbound Call Centre Agencies**

**Contract - Permanent**

**Job Task**

Call Centre Representatives/Agencies complete customer service tasks that / or to ensure customers have the information and assistance they need and maintain the company’s positive reputation.

**_ (Lunch will be provided at work) _**

**Minimum requirements**

Matric

Call Centre certificate or Customer Services Diploma etc.

+5 years Inbound and Outbound progressive Call Centre experience

Salary R8 000, - R10 000, P/M

Duties

Professional taking customers calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call new and existing clients and customers to sale and inform them about company ‘s new products and policies

Managing clients accounts, providing updates and information about billings, consignments etc.

Collaborate with other call centre professionals to improve customer service

Helping to train new employees and inform them about the company ‘s customer management policies



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