Debtors Supervisor
2 months ago
Ready to elevate your career? Join a vibrant retail company as a dynamic Debtors Supervisor . Drive financial accuracy and strategic initiatives. Be part of our exciting growth
As the Debtors Supervisor you will be responsible for the below:
- Ensure timely delivery of documents to clients with all required supporting materials.
- Allocate payments promptly and monitor weekly age analysis.
- Supervise staff to ensure adherence to processes and procedures.
- Communicate effectively with internal and external clients and maintain good relationships.
- Attend client meetings and hold regular meetings with clients, CGM, Debtors Controller, and Debtors Supervisor.
- Ensure clients pay according to agreed terms.
- Resolve queries within 24 hours.
- Manage and appraise team performance, including creating development plans for under performing staff.
- Assist with recruitment, selection, and appointments of candidates.
- Ensure Payroll and HR receive necessary staff forms on time.
- Train and develop staff, delegate work effectively, and provide coaching and mentorship.
- Ensure staff follow the Code of Conduct and company policies.
- Drive cost reduction and facilitate effective handovers when staff leave or are on leave.
- Conduct monthly one-on-one meetings and team meetings to address issues.
- Maintain a neat and tidy work area and ensure "Out of Office" notifications are managed.
- Redirect emails if necessary and ensure staff adhere to job descriptions.
- Create a pleasant working environment and conduct quality control checks on client documents.
- Monitor client card statements bi-monthly for irregularities and run monthly Open Item accounts.
- Ensure consistent and accurate filing and storing of TTS records.
- Process reversals and declined transactions manually to the card.
- Ensure all Debtors Journals are processed promptly.
- Ensure no outstanding amounts on age analysis for Credit Card accounts at month end.
- Prevent finance charges and advise new clients on interest implications for late payments.
- Assist with any tasks assigned by the manager and report any irregularities.
- Assist colleagues as needed and manage fraud communication and disputes within 30 days.
- Ensure all processes are followed and controls are effective, constantly monitoring for risks.
- Report back to management and ensure controllers maintain their accounts effectively.
- Ensure effective cash collection and client satisfaction, driving the company's processes and procedures.
Job Experience and Skills Required:
Completed Bcom in accounting and related field.
5 years experience in a supervisor role in.
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