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Debtors Supervisor

4 months ago

Johannesburg, South Africa Network Recruitment Full time
Join my client as a Debtors Supervisor and be at the forefront of ensuring timely payments, maintaining strong client relationships, and fostering a high-performing work environment.

This role is based in Bryanston, Johannesburg North.

Responsibilities:
Processes and Procedures:
  • Ensure timely delivery of documents to clients.
  • Verify that all necessary supporting documents are attached according to client specifications.
  • Promptly allocate all payments.
  • Oversee team processes to ensure compliance with established procedures.
Effective Communication:
  • Maintain open and effective communication with both internal and external clients to cultivate strong relationships.
Client Liaison:
  • Participate in client meetings at their premises.
  • Conduct regular meetings with clients alongside the CGM, Debtors Controller, and Debtors Supervisor.
Monitor and Maintain Age Analysis:
  • Ensure clients adhere to agreed-upon payment terms.
  • Regularly review age analysis reports to monitor outstanding balances.
Queries:
  • Resolve client queries within a 24-hour time-frame.
HC People and Performance Management:
  • Efficiently manage the team.
  • Conduct staff appraisals and develop Performance Development Plans for under performing staff.
  • Assist in the recruitment, selection, and appointment of new staff members.
  • Ensure timely submission of required forms to Payroll and HR.
  • Provide training and development opportunities for staff.
  • Delegate tasks effectively and provide guidance as needed.
  • Ensure staff awareness of the Code of Conduct and Company policies.
  • Drive initiatives aimed at reducing costs.
  • Facilitate smooth handover processes during staff transitions.
  • Conduct monthly one-on-one meetings and team meetings to address any issues.
  • Maintain a tidy work area and adhere to office protocols.
Other Responsibilities:
  • Redirect emails as necessary.
  • Ensure adherence to job descriptions.
  • Promote company vision and programs.
  • Perform quality control checks on documents and financial statements.
  • Assist with manual processing of transactions and journal entries.
  • Minimize financial risks and provide appropriate advice to clients.
  • Assist with ad hoc tasks assigned by the manager.
  • Report any irregularities and assist colleagues when needed.
  • Dispute fraudulent charges with relevant card companies within specified timelines.
  • Monitor internal controls and promptly report any identified risks to management.

Qualifications and Experience Needed:
  • Bachelors degree in Finance, Accounting, or a related field (preferred).
  • 3 years proven experience in debtors management or a similar role.
  • Thorough understanding of financial processes and procedures.