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Debtors Supervisor

4 months ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
Job & Company Descriptions:
Ready to elevate your career? Join a vibrant retail company as a dynamic Debtors Supervisor. Drive financial accuracy and strategic initiatives. Be part of our exciting growth

As the Debtors Supervisor you will be responsible for the below:
  • Ensure timely delivery of documents to clients with all required supporting materials.
  • Allocate payments promptly and monitor weekly age analysis.
  • Supervise staff to ensure adherence to processes and procedures.
  • Communicate effectively with internal and external clients and maintain good relationships.
  • Attend client meetings and hold regular meetings with clients, CGM, Debtors Controller, and Debtors Supervisor.
  • Ensure clients pay according to agreed terms.
  • Resolve queries within 24 hours.
  • Manage and appraise team performance, including creating development plans for under performing staff.
  • Assist with recruitment, selection, and appointments of candidates.
  • Ensure Payroll and HR receive necessary staff forms on time.
  • Train and develop staff, delegate work effectively, and provide coaching and mentorship.
  • Ensure staff follow the Code of Conduct and company policies.
  • Drive cost reduction and facilitate effective handovers when staff leave or are on leave.
  • Conduct monthly one-on-one meetings and team meetings to address issues.
  • Maintain a neat and tidy work area and ensure "Out of Office" notifications are managed.
  • Redirect emails if necessary and ensure staff adhere to job descriptions.
  • Create a pleasant working environment and conduct quality control checks on client documents.
  • Monitor client card statements bi-monthly for irregularities and run monthly Open Item accounts.
  • Ensure consistent and accurate filing and storing of TTS records.
  • Process reversals and declined transactions manually to the card.
  • Ensure all Debtors Journals are processed promptly.
  • Ensure no outstanding amounts on age analysis for Credit Card accounts at month end.
  • Prevent finance charges and advise new clients on interest implications for late payments.
  • Assist with any tasks assigned by the manager and report any irregularities.
  • Assist colleagues as needed and manage fraud communication and disputes within 30 days.
  • Ensure all processes are followed and controls are effective, constantly monitoring for risks.
  • Report back to management and ensure controllers maintain their accounts effectively.
  • Ensure effective cash collection and client satisfaction, driving the company's processes and procedures.

Job Experience and Skills Required:
Completed Bcom in accounting and related field.
5 years experience in a supervisor role in.