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Debtors Supervisor
4 months ago
This role is based in Bryanston, Johannesburg North.
Responsibilities:
Processes and Procedures:
- Ensure timely delivery of documents to clients.
- Verify that all necessary supporting documents are attached according to client specifications.
- Promptly allocate all payments.
- Oversee team processes to ensure compliance with established procedures.
- Maintain open and effective communication with both internal and external clients to cultivate strong relationships.
- Participate in client meetings at their premises.
- Conduct regular meetings with clients alongside the CGM, Debtors Controller, and Debtors Supervisor.
- Ensure clients adhere to agreed-upon payment terms.
- Regularly review age analysis reports to monitor outstanding balances.
- Resolve client queries within a 24-hour time-frame.
- Efficiently manage the team.
- Conduct staff appraisals and develop Performance Development Plans for under performing staff.
- Assist in the recruitment, selection, and appointment of new staff members.
- Ensure timely submission of required forms to Payroll and HR.
- Provide training and development opportunities for staff.
- Delegate tasks effectively and provide guidance as needed.
- Ensure staff awareness of the Code of Conduct and Company policies.
- Drive initiatives aimed at reducing costs.
- Facilitate smooth handover processes during staff transitions.
- Conduct monthly one-on-one meetings and team meetings to address any issues.
- Maintain a tidy work area and adhere to office protocols.
- Redirect emails as necessary.
- Ensure adherence to job descriptions.
- Promote company vision and programs.
- Perform quality control checks on documents and financial statements.
- Assist with manual processing of transactions and journal entries.
- Minimize financial risks and provide appropriate advice to clients.
- Assist with ad hoc tasks assigned by the manager.
- Report any irregularities and assist colleagues when needed.
- Dispute fraudulent charges with relevant card companies within specified timelines.
- Monitor internal controls and promptly report any identified risks to management.
Qualifications and Experience Needed:
- Bachelors degree in Finance, Accounting, or a related field (preferred).
- 3 years proven experience in debtors management or a similar role.
- Thorough understanding of financial processes and procedures.