Field Service Dispatcher
1 week ago
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- Job by industries
Responsibilities
- Provides Field Service Dispatcher support for an assigned area or region.
- Monitors Technician status through mobile resource management tools to manage arrival times and shift completion.
- Checks job pools and schedules, and identifies unfilled time slots, overbooking, inefficiencies, cancellations and rescheduled, late or unfinished jobs.
- Takes action to assign or reassign work to meet customer commitments.
- Ensures daily Technician routes are operationally efficient by addressing / establishing: Appropriate drive times, Schedules to meet on-time guarantees, Maximum productivity, Alignment with employee skill sets.
- Anticipates obstacles that may interfere with work completion and identifies means to address those obstacles.
- Manages backfill of daily openings in Technicians' routes, accommodating daily changes in Technician paid time off (PTO), planned activities and customer demands.
- Responds to internal and external customer calls and contacts customers regarding appointment verification, rescheduling missed appointments, job move-ups and work order cancellations.
- Adjusts systems configurations by preparing calendars, reassigning Technician work assignments based on skill set and making work zone adjustments.
- Proactively solicits feedback to ensure continuous improvement.
- Displays willingness to support, aid and assist team members and others.
Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch.
- Good local language skills required (Written and spoken) and preferably good business English skills (Written and spoken).
- Administrative / Management jobs
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