Dispatch Manager
3 weeks ago
**Job Overview**
**Key Tasks and Responsibilities**
- Collect works orders at Sales Office - distribute to the correct department to execute order.
- Make sure works orders are complete and ready for delivery on correct waiting period - Stock Orders - same day /next day - processed orders 4 working days - buy out and toughening no longer than 7 working days.
- Maintain O.T.I.F always - On Time in Full deliveries.
- Load and Check vehicles - no overloading, only invoiced glass and items must be on trucks.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Respond to any issues and follow up by coordinating with the appropriate departments, field units and customers.
- Respond to queries related to products and deliveries.
- Use radios, phone, and computer to direct crews /field units to lay out best routes.
- Prioritize and organize calls according to urgency.
- Keep Fleet Roadworthy.
- Ensuring the health, safety, cleanliness and security of the work environment
- Fuel consumption - Control and check slips with Total Reports.
- Quality Control on products dispatched and received.
- “hands-on” work
- Ensuring that quality and delivery objectives are met
- Check quality of products before dispatching and correct quantities thereof
- Maximise loading capacity of deliveries in order to reduce costs
- Maintain efficient and professional wrapping and packaging of product to avoid damages and compliment
- Quality
- General Health and Safety and House Keeping in Dispatch
**Minimum Requirements**
- Grade 12
- Must come from logistics, fleet or despatch background
- Strong communication skills
- Being hands-on
- Working knowledge of health and safety regulations
**Value systems and culture**
- Customer/Service orientation
- Attention to detail
- Working as part of a team and independently
- Reliability / Responsible
- Initiative
- Professional presentation of self
- Integrity/honesty
**Knowledge, Skills and Abilities**
**Knowledge**
- Operational understanding of statutory and regulatory requirements
- Very good operational knowledge of Health and Safety regulations
**Skills**
- Analytical and problem solving skills
- Meticulous attention to detail
- Good interpersonal skills
- Deadline driven
- Good stress and time-management skills
**Personal Attributes**
- Honest and Trustworthy
- Respectful
- Sound work ethics
- Team player with ability to deal with changing priorities
**Abilities**
- Confidence in dealing and building relationships on all levels.
- Excellent written and oral communication skills.
- High level of accuracy and attention to detail.
- Well organised with strength in prioritising.
- Flexible attitude to achieve results.
- Calm under pressure.
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